St Andrews hotel

Food at dinner took a long time as one of the chefs was off sick, but the staff did the best they could. The Food we received was basic but tasty enough. Room was very disappointing. You can’t open the windows at this hotel and the minimum temperature you can set the room to is 19 degrees, which for me is far too hot. It was like staying in a sauna. The standard of cleanliness was very poor. Thick layers of dust in several areas of the room. The room had obviously not had a proper deep clean in a long time. I’ve stayed in lots of Premier Inns over the years and this was the dirtiest. We sat by the window in the restaurant and the blinds were filthy and the window sills had old ketchup splatters and food crumbs. The cutlery was not the cleanest either. The only good thing was the staff were polite, friendly and helpful.

The location in St Andrews is fine and quiet. The atmosphere is as per most Premier Inn locations, nothing fancy. My room was clean and warm, the bed was comfortable. It was let down by the water temperature at all taps, which fluctuated greatly between cold and very hot, not ideal when using the shower. The food was a big dissapointment. My evening meal was cooked from frozen, main course, my one mouthfull almost cold, the next hot. The desert was supposed to be Sticky toffee pudding. It was a very poor effort and bland to say the least. I stayed for two nights and didnt eat in the restaurant the second night. I did not think this was good value for money due to the water and food issues.

Had a great breakfast, the chef, Keith I think was very attentive and cooked our eggs to order.

Hotel was very dirty and in a run down state. Horrible smell of sewage when you walk through reception. Aircon doesn’t work and shower runs dangerously cold and hot! Generally everything is worn out and hotel is in need of a serious refurb or demolishing.

Tired hotel. Unloved and disinterested staff. Rooms (we had two) were stale, untidy and humid. Carpets not clean, mildew in bathrooms.