St Andrews hotel

Quiet location but close to a couple of out-of-town shops. Hotel was clean and well managed. Price was good value, during a busy week for the town.

Stay Details- First Night: Monday, August 24. Second Night: Wednesday, August 26. Before checking out from the first stay, I booked an extra night. Only a deluxe room was available. Due to limited options in town, I paid the higher rate. Room Quality and Cleanliness: The deluxe room was highly disappointing. It showed no visible upgrades from the standard room, and the photos on the hotel website confirm no clear difference. In fact, the deluxe room was in much worse condition than the standard room. The room suffered from major maintenance and cleanliness issues. Damaged Surfaces: Paint was chipped in many places, and the laminate paper on the desk was peeling. Worn Flooring: The carpet was heavily worn, with visible bleach stains in both the room and the hallway from most likely a wet mop with bleaching cleaning agents on it. Poor Cleaning: There was nail polish or paint on the writing desk with a long hair stuck to it. The toilet bowl was dirty with specks of poop, and a previously wet but now dried roll of toilet paper was left behind on the holder. Broken Fixtures: The bedsheet had a hole, a wire was hanging from the curtain rod, and the rubber seal on the bottom of the glass shower door was peeling off. Severe Bathroom Flooding: The most critical issue occurred when I attempted to use the shower. Within less than 2 minutes of turning on the water, the entire bathroom floor became flooded. Water was dripping heavily from the middle of the bathroom ceiling. Upon investigation, a hole or loose connection on the backside of the shower head was found. It was actively squirting water upward, spraying the ceiling, the walls, and the bathroom door. To prevent severe water damage to the property, I used a hotel towel to dry the floor, walls, and door, despite having paid a premium price for the room. I did the hotel a big favor. Dining Experience - Lack of Cleanliness: During breakfast on the second morning, I noticed the window blinds in the dining area were extremely dirty and unhygienic. Poor Service: I waited at the entrance as instructed by the sign, but no staff arrived to seat them. After self-seating, a pile of dirty dishes was left on the neighboring table for almost the entire duration of the meal. Staff members were completely absent. Conclusion: I have tried several times to bring this information to the hotel operations. The Premier Inn web site is simply a round circle of writing information that seems not to go anywhere. I have now written on their site and on the recommend Whatsapp number they suggest. It return I get message saying they are not able to take my information now - please call or write on the website. I wrote several times to try to get the hotel to contact me so that we could get this situation cleared up so that I would not have to post - what I think must be imbarrassing for the company - these ugly details. I was hoping they could make an adjustment but they don't seem to be interested so now I must do what I can to help anyone considering staying. My suggestion is don't. Unfortunately I must now post photos to show that this is not made up.

The location of the Inn is a 15 minute walk into the centre of St Andrews. There is an Aldi and M&S store next to the Hotel. It certainly wasn’t our finest stay at a Premier Inn. We arrived later than planned and hoped to have our dinner at the Inn only to find the restaurant closed over our two night stay. After getting a sandwich at the store next door we headed to bed. I noticed what I thought was a bit of carpet fluff beside the bed. The next day I realised it was an eye lash, there was a Kirby grip on the bathroom floor also, when I moved the pillow case bag under the bed, an eye liner pen dropped out. The bathroom floor wasn’t clean either and the shower gel dispenser was empty. Not wanting to complain we set off for the day. We had asked for our room to be done when checking in. On our evening return we found the room as we had left it. I went to reception and raised this with the supervisor on shift. I didn’t catch her name, she was very apologetic and immediately cleaned our room, which we were grateful to her for this. This shouldn’t be the case, she was clearly already under pressure cleaning the dining area with her colleague. At breakfast nothing seemed to be restocked either, we didn’t want to complain then either. The premium WiFi I had purchased was also slow. There is a lack of sockets and no USB charging points in the the room, a given in a modern hotel. Our sleep was disturbed by the constant sound of the water boiler bubbling. Room 3 is an adjoining room with a locked door, the sound of the neighbouring room could also be easily heard. I need to say we had concerns if our room had been cleaned at all before our late check in, it makes you wonder if the bedding had been changed or just the bed made up? Ironically I had cancelled a smaller hotel in a nearby village, thinking we would have a comfortable stay in a higher cost branded hotel. Well, as they say, all that glitters is not gold. We won’t be rushing back, I’m unsure if the hotel is short staffed or poorly managed. Having complaint to Guest Relations, they refunded £5, and ignored all other correspondence.

Lovely clean quiet hotel. A little 15 min walk from center but good parking

First the positives - well situated hotel, clean room, good bed and bathroom. But my room smelled. I think this may be because the windows don't open and ventilation - even for the bathroom - seems to happen only through the aircon, which cuts out when you leave the room (I should add that my daughter had another smelly room there recently on a hotter day, when her room aircon wasn't working at all). After I ran the aircon and fan full on for a while, the smell improved a bit, underlining that the room needed aired! This is a pity - we've stayed in this hotel, year-round, since it first opened and have never noticed an issue before, so what has changed and surely it can be fixed/improved? I've stayed in many Premier Inns and have given many 5-star reviews (including to this hotel), but sadly this stay didn't merit that.