St Andrews hotel

First the positives - well situated hotel, clean room, good bed and bathroom. But my room smelled. I think this may be because the windows don't open and ventilation - even for the bathroom - seems to happen only through the aircon, which cuts out when you leave the room (I should add that my daughter had another smelly room there recently on a hotter day, when her room aircon wasn't working at all). After I ran the aircon and fan full on for a while, the smell improved a bit, underlining that the room needed aired! This is a pity - we've stayed in this hotel, year-round, since it first opened and have never noticed an issue before, so what has changed and surely it can be fixed/improved? I've stayed in many Premier Inns and have given many 5-star reviews (including to this hotel), but sadly this stay didn't merit that.

Initially we had a difficulty with our room however the staff resolved the problem immediately and we had a really good stay in a comfortable room that suited us perfectly. The hotel is really well positioned for exploring St Andrews and near to the seafront. Thank you to Gary and Lewis for your help.

I write this review in the hope that someone senior at Premier Inn reads and acts upon. I give the hotel 1 , the lowest I have ever reviewed and if I could have given it a zero I may have considered. We were in room 3 , ground floor and in my opinion this is a really poor and dirty room. I have never had an issue at Glenrothes Inn and thought due to a wedding location in St Andrews this was a safe and reliable choice. It was in my opinion expensive , but was happy to pay this until we turned up. It is very tired , unmaintained and DIRTY. The dust and whatever below the bed , in the bathroom and in the corners was dreadful. We did not enjoy the environment at all, let alone the room key holder that you use for lights and power, which was loose and dangerous. I know people may think this is a customer with a grudge, but my whole premier inn reliable experience has gone out the window. I used to have a high regard for premier inn experience. If I had known what it was like I would have paid extra and gone else where. So sorry to premier inn but please improve this hotel as it is in a lovely town in Fife that has so much to offer the traveller.

Great parking and location. Clean comfortable hotel, everything you need. What made it stand out was the service from staff member Darren. Polite, helpful and nothing was too much trouble. An absolute gem of a gent. Thank you.

Over the years we stayed in countless premier inn over the country most notably the one in Greasby, the wirral which we hear has sadly changed hands . We stayed at the Premier in this weekend, we arrived early approximately 20mins , and l attempted to book in , l was told the room was ready but to our utter amazement we were told there would be a charge of £15 if we got in early! Why l asked ? The reply was that's the way it is. Absolutely disgraceful ! Why on earth if the room was ready were we expected to pay extra on a premier plus room which we had paid £240 for the overnight stay and breakfast. We want a full explanation for this outrage, l will be phoning the area manager first thing tomorrow morning. Another issue was there was one bath towel in the bathroom l mentioned this to the individual at breakfast reception of this situation, silly us thinking this would be rectified by the time we had breakfast, wrong! We stayed at the Premier inn at oban 2 weeks aga and encountered no problems. Whether we return will depend on the response on this review, and the results of my conversation with the area manager tomorrow.. No one was there when we checked out as l was more than willing to discuss these issues