Dunfermline hotel

Very disappointed with our visit to this hotel. One week before we left we had an email Informing us there would be building work at this hotel. There would be limited parking, noise from 8am and there could be scaffolding. They did say there would be complimentary breakfast. We were not happy to recieve this as we would never have booked the hotel knowing this. The email gave us an email address and phone number to contact Dunfermline. We emailed immediately asking if due to the circumstances if we cancelled the booking would they refund our money. We got no reply. As we didn’t want to lose the money we went to Dunfermline and it wasn’t good. There were only towels for one in the room. We only had 1 pillow each and a dirty duvet was stuffed under the bed. The breakfast next morning was gone by 7.45 ( the receptionist got us 1 banana). There was no breakfast on the second day, what we got then was a power cut. It is very difficult to wash and get dressed in the dark. All in all a horrible experience. The saving grace for this place is the lovely girl on reception who really did her best in the circumstances.

Run down tired room, wifi none existent, mould in toilet, hole in curtain, sink plug and a towel missing, it’s a great location for Edinburgh but not worth the money anymore. Only thing that’s not changed is the staff, lovely friendly people

Shockingly bad, service was bad, waitress didn't really have any idea of what food was available. Made our order after being told a third of the menu wasn't available, so altered order only for her to come back about 10 minutes later to say we haven't got that. Surely she should have already known so ordered something else was surprised they actually had it. Drinks were almost nothing existent unless wanted alcohol, didn't really have any non alcoholic drinks as I don't drink. Service was shocking, staff were poorly advised and customer service was almost nonexistent. Won't be staying there again.

Staff were kind, attentive and thoughtful, especially Chelsey on the front desk. Huge, comfy bed. Clean warm room, ensuite was clean and well appointed. Lovely hot shower. Restaurant was excellent with kind staff and hot, tasty meals. Breakfast was hot with a wide choice of food to help yourself to. Evening meal was hot, tasty with lots of choice. Very impressed.

Really disappointing experience. Had requested reception to clean room, clear bins and change bed line before we left. Came back to see none of this was done. Bathroom bins room bins were not emptied. Bed linen and duvet covers were no changed. Bath sink were not cleaned. There were no toilet rolls filled. Please avoid this specific stay at all costs.