Dunfermline hotel

stayed inn a premier plus room [315][all ground floor] for the first time and everything was fine except for the room was not as discribed on website or the in room leaflet stating there was an ARMCHAIR... in the room. so this made the stay that little less comfortable. had breakfast every morning and just same as usual good.

I booked to stay 2 nights in Dunfermline Premier Inn and 2 nights Glasgow East Kilbride over the Easter holidays. When making the book, I was advised that the restaurants in both locations were closed for renovations, however a complementary takeaway breakfast would be provided instead. I made the booking on this basis, especially as my eldest daughter has severe physical and learning disabilities, so not having to worry about sorting breakfast swung the deal for me. When we checked in at both hotels, the reception confirmed that a breakfast would be provided. However on each of the mornings, I was advised that the breakfast had run out and nothing was available - this was despite being 2.5 hours before the cut off time on one occasion. When I complained to the staff at the time, I was advised that there was nothing they could do. No discount vouchers for local restaurants, no refunds, nothing. I took my complaint to the head office, who initially denied that a complementary breakfast was included in the booking agreement. When I responded with screenshots to prove that breakfast was included, they said there was nothing they could do and that I should take it up on a local level. Disgraceful customer service and I can't believe that a chain as large as Premier Inn can lie on their website, then accuse the customer of lying when trying to make a complaint, and then fail to take any action to rectify their fault. To add insult to injury, this is one of the most grim hotels I have stayed in. Horrible, dinghy place with decor from the 1990's.

We stayed for dance comp and all staff where fantastic especially June who had to deal with use all in the restaurant!!

Quick and easy to check in and out. Nice very comfortable room. Comfortable bed, great shower, good hairdryer. Tea trolly was okay. Room, bedding was Immaculate, good quality. Friendly helpful staff. Excellent location. Good parking, also good bus service making it easy to get around Dunfermline and to Halbeath where ryou can catch a bus to Edinburgh, Glasgow and surrounding areas. Bus stops just a 2 minute walk from hotel.

Room was fine. Check in fine. Breakfast atrocious. There was no hot food, no milk for cereal and no pastries... when chef saw there was no food his response was "jesus christ". I waited 15 minutes of no food and gave up. Mcdonalds is next door. I complained to reception he apologised and blamed the chef then gave me a card to leave this review and a number for guest relations. I wouldn't leave a review if breakfast was free but premier inn charge for breakfast in advance. Worst premier inn ever.