Stirling City Centre hotel

For context, I stayed for two nights in Premier Inn Plus Room 207 whilst travelling for work. The hotel’s biggest advantage is undoubtedly its location. It is approximately a five-minute walk from Stirling railway station. On leaving the station, turn left, walk up and over the bridge, and the hotel is directly opposite the Vue Cinema. There are also several nearby food options, including Nando’s and Toast, which is ideal for breakfast, brunch or lunch. At the time of my stay, the hotel was undergoing refurbishment. The main car park was being redeveloped, although alternative parking was available opposite the hotel. The on-site restaurant was also closed, meaning there was no cooked breakfast available. Instead, reception offered a small continental selection of pastries and light breakfast items. The Room Overall, the room was spacious, modern and what I would expect from a Premier Inn Plus room. The bed was extremely comfortable and I slept well on both nights. The room included a coffee machine, tea-making facilities, a well-performing mini fridge, complimentary still and sparkling water, air conditioning, ironing facilities and a hairdryer. A couple of small observations: * The complimentary water was not replenished during my two-night stay. * There were no biscuits provided with the tea and coffee, which felt like a missed touch. * The coffee pods were not labelled, making it difficult to know which variety or whether any were decaffeinated. The fridge performed exceptionally well and was genuinely cold, there were a few crumbs inside and you can’t just adjust the tray as the door doesn’t open wide enough. The air conditioning worked, although it appeared to be centrally controlled and could not be set below 21°C. Personally, I prefer sleeping in a cooler room, so this was a slight disappointment. Housekeeping There were a handful of minor housekeeping issues which did not impact my stay but are worth mentioning. The back cover of the hairdryer had detached, although it still worked perfectly well. The ironing board had been stored behind the curtains rather than in a cupboard, so it took a little while to locate. There were also a few hairs left in the shower, two spare pillows had been left without pillowcases (only pillow protectors), and I noticed a couple of small holes in the bottom of the duvet cover. These were all relatively minor oversights rather than anything that affected my overall experience. Noise & Refurbishment Despite the refurbishment works, disruption was minimal. I did not experience any construction noise during the mornings before leaving for work. On returning to the hotel before approximately 6pm, some refurbishment noise was audible, but nothing that negatively affected my stay. Overall Considering the ongoing refurbishment, I thought the hotel was well managed and represented good value. Once the restaurant and parking facilities reopen, I imagine the overall guest experience will improve further. The excellent location, comfortable bed and spacious room were the standout positives. Whilst there were a few minor housekeeping issues, none were significant enough to detract from what was otherwise a pleasant two-night stay. I would happily stay here again when visiting Stirling.

What a dump. Told no restaurant, lounge and limited parking in advance. Didn’t know we had to trail luggage along main road , try to find the reception, ring for the receptionist 3 times then be shown along dark, dingy corridor to a dingy bedroom. This whole hotel needs urgent refurb.

On our stay the night of 7th June in room 202 we noticed when we turned the TV of at 9.30pm a loud dripping noise coming from bathroom. On investigation found a steady flow of brown sewerage fluid coming through the downlight over the bath. It was putrid and foul smelling. There was no compendium in the room advising who to contact and I got dressed , went downstairs trying to find someone to no avail. We put the rooms bathmat under the drip to try reducing the noise, by morning was brown and put pillows and towels against door to reduce smell. Tried to get some sleep. We found someone at 6am who was setting up the breakfast, she advised could not do anything about it we would have to talk to reception when they come on at 7am. Luckly we were traveling with my daughter and 2 young children so showered in her room . She was in 012. When I did talk to Reception, he noted the breakfast staff had already logged the issue and that we would have to discuss a refund with the office. Advised to contact with complaint number 0333 003 0025. Offered to give another room but were about to leave for international flight back to New Zealand. Very tired. One of the senior staffer the receptionist sort advice, commented that room 202 was under the Lift room and had been consistent rain. As if had happened before. The ceiling certainly looked as it had sustained leaks before. My daughter advised Premier Inn’s as reliable and had used previous. Did have trouble booking online as your office changed pricing during my online booking process and had to start again. The price went up due to no restaurant – construction work and giving free sort of breakfast in paper cups. It was the location we were after close to Edinburgh Airport transport. As my husband is an Electrician in a high Tourist area and works on Tourist accommodation daily, we understood what under construction meant. He also has seen his fare share of buckets in roofs to deal with leaks. This leak was not rainwater. By time we left the room the drip had slowed. I realize incidents due occur, but feel a refund is warranted and card charge reversed. Have tried and tried to contact someone to respond to no avail .

As always the bed and bedroom were clean and very comfortable. As the restaurant is being rebuilt, the walk from the car park to reception is fairly lengthy and, had it been raining, we would have been soaked and so would our luggage. A temporary covered walk way would help as would a shorter walk maybe through a back entrance rather than all the way round the outside of the building?

The room smells really bad we are at the back of the building I had no sleep last night on account of the smell going for my chest. Long black hairs left in the bath, I spilt water on the bathroom floor and grabbed some toilet paper to dry it and was almost sick with the dirt and hairs I picked up. There is also a pillow under the bed? (so obviously the carpet hasn’t been hoovered since the last people were here)