Falkirk North hotel

Stayed for a night, really handy with a garage and subway on the doorstep. Loads of parking, rooms spotless and the staff were lovely especially Kirsty on reception when we checked in.

Perfectly located to visit all attractions. The Kelpies, Falkirk Wheel, Culross, Stirling Castle, and not far from Edinburgh and Glasgow. Usual standard for a Premier Inn. Clean, comfortable. Massive shout out for Kirsty the receptionist who went above and beyond to sort out our muddle of a reservation. She was very kind, an absolute star and credit to the hotel.

First really friendly and professional

As others have mentioned, the car park is dumpy, but the hotel doesn't own it. The hotel itself was very clean and comfortable. Others mentioned noise in their reviews, but we didn't have any problem. The front desk person was amazing.

We had a fantastic stay at Premier Inn Falkirk North, made truly special by the outstanding customer service from Kirsty. We had travelled all the way from Leicester to Falkirk, and unfortunately, as soon as we arrived, our 3-year-old son was unwell and was sick, making quite a mess of his clothes and car seat. It was a stressful start to our stay, but Kirsty immediately stepped in to help. She kindly provided us with a bag for the soiled clothes and even came up to our room with extra towels without us needing to ask. Kirsty went above and beyond—she checked in to see if we needed anything else and very generously offered to wash and dry our son’s clothes for us. The next day, she returned them clean and fresh, which we were incredibly grateful for. Our journey had already been stressful due to our tyre bursting on the M1 near Nottingham but Kirsty’s kindness and care turned the experience around completely. Her thoughtful actions made a huge difference to our stay, and we truly couldn’t be more thankful. Exceptional service like this is rare, and Kirsty is a real credit to the hotel. We highly recommend staying here!