Falkirk North hotel

Very poor night's sleep due to the heat and stuffiness of the room. As standard,the windows barely open. But worse...no air conditioning at all in this hotel. Yes, a fan had been left in the room, but had barely any effect. Not getting to sleep until nearly 3:30am because of this was problematic. We were booked in for 2 nights, so for the following night I bought a clip on fan to put next to the bed, it was either that our cancel. Premier Inn head office are going to HAVE to address the issue that SOME of their hotels have air-conditioning, and some don't. Given the increasing high temperatures here in the UK, it will be essential, not an added extra. Definitely won't be staying at that site again.

I stayed at the Premier Inn Falkirk Park North for three nights, arriving on Thursday 23rd July. On arrival, I was allocated Room 106 on the first floor. The room itself was clean and appeared to be well presented. However, when I opened the bathroom door, there was a strong unpleasant odour coming from the bathroom. Fortunately, once the bathroom door was closed, the smell didn’t affect the main bedroom, so it wasn’t a major issue during my stay. My biggest disappointment was the housekeeping service. Before going out on my second day, I asked reception if the room could be serviced after two nights, including changing the bedding, emptying the bin and replacing the towels. I was assured this would be done, and I also placed the housekeeping tag on my door. When I returned later that day, I found the room had not been touched at all. I went back to reception to report this, but was simply told that all the housekeepers had finished for the day. The only solution offered was two small hand towels and a bin bag so I could empty the bin myself. This was very disappointing and not the level of service I expect from Premier Inn. The restaurant and bar area also looks very tired and is in desperate need of refurbishment. The upholstery on the long bench seating was filthy and ripped in places, to the extent that you were actually sitting on the exposed foam padding. It creates a very poor first impression. Overall, I found this stay very disappointing. While the bedroom itself was clean, the lack of housekeeping, poor response to the issue, and the tired condition of the restaurant and bar mean this hotel falls well below the standard I have come to expect from Premier Inn.

Great reception by the lady at the desk. However, the hotel was dirty and I had to spend an hour cleaning before I could feel comfortable enough to sleep in the room. I stayed for 5 days and it was not until day 3 that I requested room cleaning but was told there was a shortage of staff. A room with kids was not swept throughout a 5-days stay. We had stayed at another premier inn before moving to this town to complete our holiday but wish we only booked the first one as we had a lovely stay there.

The staff were fantastic and did everything they could to find us a room with a larger bed. The hotel is just off the motorway, but rooms were very quiet. Whilst a slightly older property, everything was clean and the bed was very comfortable. The Brewers Fayre pub (attached) had an early evening meal (before 6pm) special (£5.99) that offered good value.

All the above excellent. All staff very helpful.