Falkirk East hotel

Very run down interior of the hotel. We booked this Premier Inn as normal we have been very satisfied with this brand, but this hotel needs upgrading.

The accessible room was up a slope and as far away from reception as possible. This made it much harder to report the unacceptable noise from the children jumping off the bed on the floor above. On our first night, we ate at the restaurant. There were only us and a group of 3 men sitting near us. Despite this, our bill showed their drinks added to ours. The following night was busy and the staff simply couldn't cope. Rather than have one person taking the orders and others dealing with drinks and a third dealing with the billing, it was chaos and the bus driver of the tour group Happy Tours became loud, abusive and rude to everyone, including other guests. All because he felt the staff were 'incompetent ' as he had not been served at all. Whilst his actions and behaviour was not acceptable, several others in their tour group were still waiting for their food after 30 minutes. Yet again our own bill was incorrect and I could have walked away having paid only a few pounds instead of the Meal Deal price for two. As for the room, there are no instructions as to how to use the thermostatic controls, nowhere except the floor to rest the toiletries for the shower, making it a falls risk. This was my first ever stay at a Premier Inn. Not very impressed.

Room smelled of damp other than that it was ok I guess it’s just bad luck for me. The rest of the room was a reasonable standard it was slightly dated and in need of a refresh no usb points in room and the wifi was poor to non existent. We visited the on site restaurant we had to book a time although it was not busy, we waited 15 mins on our order being taken and a further hour on food coming to table. On saying this when it arrived it was of very good quality and freshly cooked, so worth the wait the breakfast next morning was again fine but some products could have been a little warmer

Had the worst night sleep possible. The room was an ambient temperature of 26 degrees there where 2 fans already in the hotel room which where of absolutely no use what so ever. Breakfast was as expected. Good location if going Edinburgh airport however had no sleep so was tired on the day of travel.

Lovely friendly staff and great restaurant fabulous location for start of NC500 and Kelpies. Room nice and clean and quiet hotel