Falkirk East hotel

Absolutely appalling. Rooms were 28° when we arrived, when went to complain we were told that there was nothing we could do about it. The room had 2 fans in which just blew hot air around the room. We were visiting with 2 of our grandchildren with autism and we explained that our grandaughter would not cope with the heat and could we either have another room or move to a different hotel (despie having a sticker in the window saying that they support people with disabilities. After playing with his phone for a couple of minutes the manager of the hotel said the nearest hotel was Glasgow which after 5 hours traveling with 2 children with additional needs was not an option. We asked if we could eat in the restaurant and was told we couldn't book a party of 7 as there was only one chef and we would have to go in as a party of 4 and a party of 3, 15 minutes apart. There was no baby changing facilities and were told to go back to our room to change our grandaughter. We opted to walk elsewhere to get food. On arrival one of our grandchildren went under the bed to find a packet of opened peanuts and a child's car. There was a notice in reception saying that if water was required ask at reception for bottled water. We were told they had no water and to use the vending machine which cost us £2.75 a bottle, we had no choice but to purchase this as there were no glasses in the room to poor ourselves a glass of tap water. All in all a place to definitely stay clear of. A real disappointment to an otherwise great holiday.

Great hotel staff amazing rooms spotless and great location for a wedding we were going to the restaurant staff were great and food delicious

Hotel is in need of some cosmetic improvement. The available staff were lovely but it is short-staffed. The breakfast was cold on Saturday morning. The evening meal was hot and tasty and the meal deal is good value.

Bedroom stuffy and smelly. In need of deep clean

Welcome I used the hotel in July and august of 2026. The welcome was friendly and good but you do have to ring a bell for the member of staff to serve you. Room I found the room clean and tidy. In addition to the table, chair in the room there was fan already on when I got there, probably because of the recent heat wave which was good. The downsides to the room where the bed was too tall and the shower was one of those done off the taps rather than a power shower which and the step into the bath was reasonably large which may be a issue for some. Restaurant/bar The pub/restaurant next to and ran by the hotel was generally good. The staff were very good and nice. The food is as expected which was good. The down side is the bar closed around 9:30 which was a tad annoying when we want a quiet drink at the end of the day. In addition because the premier inn only has a small amount of staff they had (one person was the hotel ‘receptionist’ and a second person in bar when needed) you had to book a slot for dinner. Not the end of the world but if you’re not sure if you want to eat out or not (because you want to be flexible) or unsure what time you going to be back to the hotel. Thirdly the cubicle toilet in the men’s struggled to close because there was not enough space. Most of these a minor issues but annoying non the less. Generally it was a good stay.