Falkirk East hotel

The hotel is looking really tired. Even though we asked to stay in the, New, extension, whose rooms are way better than the other ones, the room was very stuffy. TV programmes hit and miss with the static ruining the sound quality. We mentioned the stuffiness and the fact that the fan in the bathroom wasn't working, to be told that it might have been switched off as some guests found it noisy. I was told that I could switch it back on by a switch outside the bathroom. I managed to find it in the roof space above the tiles only reaching it by standing on a chair. There were 2 fans provided which did help but having the extractor working did help. The staff are very helpful and friendly but pulled in all directions as they are expected to be on the reception desk and in the pub next door, no wonder no-one answered the phone when I tried to contact them. The prices aren't cheap but the rooms are very clean which is in their favour

Hotel room clean but had a terrible smell of cigarette smoke in there- spoke to a member of staff and they said they ask people not to smoke in the rooms but they do. We bought air fresheners. The temperature of the room is ridiculous. There are 2 fans in the room but it makes little difference. Spoke to desk staff to be told the hotel is extra insulated as it gets cold in winter. After 2 sleepless nights, spoke to desk staff again and was told the thermostat is not working. We kind of got the idea about this as we read the istructions on the leaflet in room to change temp and was still unable to do so. We appreciate it is warm outside, however the rooms should be of a comfortable temperature. Would we stay again.....absolutely not. It is not the fault of the staff as they have to work in these conditions as well. Premier Inn likes to promote a good night's sleep and relaxation, we are uable to relax in the rooms because of the heat.

Hotel lovely and spotless. Bed comfortable and food was delicious. Staff are very friendly and helpful. Fans were supplied in the room.

Having stayed at this location previously it is in most respects one of the better ones in the area, with easy access and rooms in good order. However this time it was uncomfortable to the point of the room being pretty much unsleepable in. With the outside temperature as 21C it wasnt a surprise that the rooms may be a bit warmer than normal on the ground floor, with even a note at reception saying that if you need a sheet rather than a duvet, ask. Howver, placing us in the room next to the boiler room at the end of the corridor, where internal fire doors are shut and only a sliver of a window can be opened meant that it never dropped below 29C and pretty much stayed at 30C for the two days, even with two fans on running constantly. Trying to sleep at night was an effort and that room should not have been used. Also why cant Premier spend £25 on a signal booster for their TV input - most of the digital channels were unwatchable due to weak signal strength. I was brought up in the area near this site and know fine well there are two transmitters so this just a lazy installation (same in Larbert and Airth ones as well).

Although the room could have been better maintained, the quality of the food more than made up for that, only stayed so we could visit the Kelpies and they were right on the doorstep