Falkirk Central hotel

Standards as expected from Premier Inn and no issues with the room, bathroom, bed or bedding BUT the heating wasn't working and the room was very cold. I ended up having to get into bed to get warm. It was late and I couldn't be bothered to get dressed and go down to reception. I mentioned the following day to reception when I checked out and the lady apologised profusely and stated that I should have rung the hotel, whereupon they would have supplied a portable heater. I didn't know until then that it was possible to ring that hotel as I thought all calls to Premier Inn went to a central hub. Other than that, the stay was fine.

The reception staff were super friendly, helpful & informative, excellent start to the trip. Clean, basic hotel but very thing we need was available. As maintenance was in progress no cooked breakfast available but a complimentary takeaway continental breakfast was good. Quiet hotel and good price.

Upon arrival we were aware of the hotels refurbishment so we were expecting building work - it is actually a large building site !!! Scaffolding everywhere and yep a big job is going on. The receptionist was pleasant when we arrived. Up to the room - 101. There is a lift , it is slow but works. The room was big, with the usual premier inn furniture and decor. The television was small ! So hopefully in the new rooms they are putting in decent televisions. The bathroom...very tired. Clean but tired. The skirting boards were peeling away and the shower curtain had seen better days. The shower is over the bath so if you have limited mobility be careful. Quiet room overlooking the canal . Clean. Comfortable bed. Yep that is it. The refurbishment will hopefully breathe life into.it.

Booked the last room in this hotel and it turned out to be an accessible room which we didn’t need! Not a problem they told me if anyone cancelled we could have another room but on arrival the guy at reception didn’t even look and check availability just got told straight that’s your room and basically get on with it! Now we’ve stayed in lots of premier inns in the past and never had a problem before but this place was dirty smelly and dark in the bedroom due to a shipping container been stored right outside the window. The building works was due to them converting the restaurant into extra bedrooms? At the time we booked it stated there was a restaurant but got told later we were getting a refund for not having the breakfast option now. I can’t see us staying in any more premier inns now because there are plenty more places where you can stay and eat, shame really because they used to be a great place to stay.

Awful! My Room was in the annexe. It was an accessible room. We booked 2 rooms months in advance but on arrival we were told that these rooms were the only ones available, my son’s room was in a different building, ok. We were pre warned that the restaurant would be closed, ok. Shabby tired rooms with small TV’S and communal walkways that could do with a vacuum, ok. I can cope. What I couldn’t cope with was the terrible smell in the bathroom, it was horrendous. Drains, sewers, damp ? The odour invaded the whole room even with the bathroom door closed. The window was sealed so I was unable to open it. I reported to reception, they couldn’t do anything and gave me an air freshener spray ! I literally tried to sleep with a perfumed sprayed T shirt wrapped around my head, definitely not ok. Apparently, the room has since been inspected and no issues found. I sympathise with the next guests, I suggest they take a hazmat suit. I know that businesses are struggling but Premier Inns have made too many cutbacks. On a positive note the two staff that I did see were very friendly.