Oban hotel

Stayed four nights in this centrally located Premier Inn. The rooms are basic and clean - windows do not open which I prefer. As the norm with PI, the staff multi tasks so you need to search them out. Plenty to do and see in Oban and this hotel makes all journeys easy. Pay for parking! Breakfast is the usual so venture out to the ferry area for Wetherspoon large restaurant. Plenty of places for dinner. This is a good hotel for sleeping and showering. Good value.

We were talked in to upgrading to a premier room with a view. As soon as we walked into the room we knew it was not clean. I spoke to the manager who insisted it was clean. She would not look at it and would not change it. Said there was nothing she could do—told me to contact customer relations. All of the customer relations addresses bounced back as invalid. I will NEVER STAY AT PREMIER INN again! Sleeping on the floor of the train station would be cleaner.

The manager upsold a premium room with a view. When we entered the room, it was obvious it hadn’t been cleaned (droplets and hair on the toilet seat), toothpaste blobs on the wall, bleach stains on the carpet. The view consisted of train tracks and a barbed wire-enclosed lot. I went to the manager, who said the room was clean (but wouldn’t go look). She was unapologetic, saying there was nothing she could do and giving me a card with customer service contact info. The contact info on the card and on the Premier Inn website was invalid. I had to clean using the sanitizing wipes I had. I have stayed with Premier Inn several times in the past, but this will definitely be the last.

What started off as a nightmare experience was saved by staff when we were allocated the wrong room. I am disabled and requested an accessible room with a walk-in shower. On arrival we were given a standard room with a shower over a bath. We needed a twin with a double bed and a pull out bed, but there were none available so they couldn't swap us over. However the young man at reception, Lukas, worked hard to solve our issue and sourced a foldaway bed which he had placed into an adapted room and the situation was resolved, thanks to his dedication and quick thinking. The hotel itself is fairly new so still in pristine condition, spotlessly clean throughout and with very comfortable seats and beds. We didn't use the restaurant but it was always quite busy so seemed to be popular, and the food prices were very competitive for the area. Oban is an expensive town and this is reflected in the cost of everything, including the rate we paid for our stay at this hotel. We liked the hotel very much, and staff were all very friendly and helpful, but the total we paid for 5 nights was higher than anywhere else we travelled to during our break. The location of the hotel is good; just behind the train station, bus station and ferry port, with a step free route to get there (ideal for me in my wheelchair and using a mobility scooter). They have plenty of parking but we didn't use it so not sure if it is chargeable. I would definitely stay there again but maybe during off peak season where the rates are slightly more reasonable.

Comfortable mattress, great location, and good price. We had a great time.We will definitely come back!See you soon🤗