Dublin City Centre (North Docklands) hotel

My husband and I stayed at the Premier Inn, North docklands for one night in May when we were going to a concert. I have to say we were pleasantly surprised with it considering how reasonably priced it was. Check in was swift and staff were very helpful. Our room was spotless with plenty of space and everything we needed was there. It was very quiet and the A/C was excellent which for me is a huge factor since hotel rooms can be so stuffy at times. Breakfast was lovely and overall we were very impressed. We would happily stay here again and I have recommended the hotel to lots of people since. Fair play to the staff. It's a very well run hotel.

The hotel is in a great spot in the city centre. You can walk to 3Arena and The Point in two minutes, where you can catch buses and trams to the city centre and airport. The hotel is clean and comfortable, and there are nice places to eat and relax in the bar and restaurant.

As a usually very happy Premier Inn customer, on this occasion we found the information on the website to be lacking regarding the car parking , that left us stressed and spoiling the end of our visit to Dublin. The hotel does not have their own car parking and it gives information of a carpark just a couple of minutes walk away, though it doesn’t say that anyone arriving after 12 midnight or wanting to leave before 7am there is no access during this time, important to know as it near to the ferry port with early and late departures/arrivals. The limited street parking suggested as a possibility is also time limited. The Premier Inn staff member whilst polite, was not helpful at identifying a solution for visitors who were not at familiar with the area. We have always found Premier Inn to be super helpful, and a reason why we use these hotels often, so was sad and surprised to not receive the same service this time.

I had a very disappointing experience today. I was blocked in the hotel’s rear car park because a vehicle belonging to a maintenance worker was parked in a way that prevented me from leaving. I went to reception, where the staff confirmed that the car belonged to one of their maintenance employees. However, they told me they had no idea where he was working and couldn’t contact or locate him. I asked to speak with the Duty Manager and suggested that someone from the maintenance team should try to find him, but I was repeatedly told that nobody knew where he was or how to reach him. I ended up waiting at reception for over two hours, constantly asking for updates, but nothing was done to resolve the situation. What surprised me the most was the complete lack of concern from the staff. During those two hours, nobody asked why I was there in my work clothes, whether I needed any assistance, or even offered me something as simple as a glass of water while I was waiting. This experience gave me the impression of very poor communication and organisation within the hotel. I expected much better customer service and a genuine effort to resolve the issue, but unfortunately that was not the case. I hope the hotel improves its internal communication and how it treats people when problems like this occur.

Hotel has only limited on street parking, it's in a nice location but it's not clear where to put your car when you arrive. Check in staff were very friendly. Room very clean and comfortable. Ok value for one night stay in Dublin. We were there for one night before travelling to the airport. We arrived around 7pm. I ordered a drink and a hot chocolate for my son. Bar staff rude and uninterested and couldn't be bothered being there. Tried to get some food - just one or two pizzas - but told they had a large table in so couldn't accommodate us. The restaurant looked empty. We also didnt want to sit in, we were happy to take away but apparently this was all impossible. Thought it was a bit ridiculous that they couldn't manage a small meal in a period of 2.5 hours before the kitchen closed. Ordered in instead. Check out easy but wouldn't stay at this hotel again.