Dublin City Centre (North Docklands) hotel

This hotel is in a good location, cleanly and a good value. The staff that we interacted with upon our arrival and throughout our stay, namely John-Luke, Ahmed and Denise, were extremely helpful with amenities, directions, city transportation, restaurants, attractions the list could go on. Their professionalism and demeanour is truly outstanding and a benefit to your business. Thanks again,Tom.

Good location close to the tram, several supermarkets, and places to eat. Clean, spacious room with comfortable bed. The free Wi-Fi worked fine. Tea/coffee in the room and you can help yourself to more at reception. Nice little garden area with benches outside the entrance where you can smoke. USB sockets by the bed as well as plug sockets by the bed and above the desk. The room would have been better if it had shelves/drawers for storage and a fridge. The air con wasn’t very efficient so the room was warm. The twin rooms are actually a double bed and a sofa bed, not a true twin, but we knew that when we booked. I’m a mobility scooter user and in terms of accessibility: the hotel is accessible by a ramp and there’s lifts to the rooms. I never waited for a lift, never had to share one, and they were a good size. You have to use your key card to open a door to get to the lifts, and again to get to the corridor with the rooms. These doors aren’t automatic so this is a little tricky. I’d contacted the accessibility team when I booked to discuss my access needs. The service from them was excellent and I was told I’d be allocated a room with accessible lowered bath as no rooms with showers were available when I booked (3 months ahead). I then checked in via the app and collected my key card on arrival. However, I was allocated a standard room with bath. I didn’t query this with reception so don’t know why it happened or if the accessible room would have been available to swap to - we arrived late and didn’t know of the error until we were in the room, by which point I was too exhausted to go back to reception. We therefore made do, but it’s a shame my access needs weren’t honoured on arrival without further action being required and this would have been a bigger issue for a longer stay.

2 night stay, very comfortable room. We liked the location in the new Docklands area (modern buildings, tramlines) close to the Liffey and just a 15 min pleasant walk into the city area. We had continental breakfast both mornings which was fine although they did not have porridge which they said was on the menu. This location is convenient for an Airbus to the airport, with the pickup spots just 5-10 min walk with your suitcase. Staff were helpful and polite. Unfortunately smokers tend to congregate right outside the main entrance which is offputting for nonsmokers. There are quite a few bars and interesting places to eat on this side of the Liffey.

A typical Premier Inn, located in the quiet yet easily accessible Dublin Docklands area. I have a slightly ambivalent relationship with Premier Inn as a brand. They do not offer a loyalty scheme and, unless you book a Premium room or pay €5 for an internet package, you are stuck with painfully slow Wi-Fi. That said, those are brand-wide issues rather than problems specific to this hotel, so I’ll leave it at that. That aside, this is actually one of the better Premier Inn hotels I’ve stayed at. First of all, there was proper mobile reception in the room, which I’ve found surprisingly absent in quite a few Premier Inn properties. Secondly, the rooms were spacious - especially for Dublin - and the bathrooms were particularly nice. The LUAS stops just a few minutes from the hotel and takes you straight into the city centre, meaning you get easy access to town without the noisy nightlife outside your window if bar-hopping is not your thing. Service was a little mixed. On arrival, we were there before check-in, but staff happily stored our bags and the overall experience was pleasant. In the evening, we asked roughly how much a taxi to the airport would cost and got one estimate. The following morning, we double-checked before booking one, but the receptionist didn’t know, so they asked someone in the restaurant instead, and we were then quoted nearly double the price from the night before. In the end, we took the airport express bus instead, which luckily stops nearby. All in all, it does exactly what it is supposed to do, at a reasonable price.

After arriving late into the early hours of the morning, we were allocated an accessible room which we did not request. The shower was very small in height, there was a string at one side of the bed and the room itself smelt musty as the window did not open. I did confer with the reception staff the following morning on this issue, and they were very pleasant to speak to and listened to my concerns. The advice i would give is do not book a premier inn hotel room through booking.com as you will more than likely be allocated an accessible room instead.