Cork City Centre hotel

While the location of this hotel for city excursions is brilliant the neglect of it is palpable. Dirty and stained carpets on the main corridors, tables left unclean, shower curtain unable to stop water from cascading on to toilet floors, lack of staff at reception and bar, building works from 8.am along Morrisrsons quay, outside rooms facing onto the River Lee, having to locate fresh towels when required, also ifupur driving parking, because of quay works, is a no no. Alternative parking across the river will cost you extra euros. All of this costing over €500 for 4 nights without breakfast, is bad value for money.

I was traveling alone from the United States, and unfortunately, my experience at this hotel was disappointing from the beginning. When I arrived, a staff member was assisting another guest. She then appeared to become occupied with other tasks, and after waiting for approximately 10 minutes or more, I could no longer locate her. When additional guests arrived, I sat in the lobby and continued waiting to check in. I had accidentally reserved a room with two beds, which was entirely my mistake and not a concern. However, upon entering the room, I noticed that the floors did not appear to be thoroughly clean. I also found hair in the shower drain, which raised concerns about the overall cleanliness of the room. Apparently, I did choose the wheelchair accessible room…not the issue which the chair looked like it had a commonly pink or reddish bacterial buildup called Serratia marcescens. The most frustrating part of my stay has been trying to recover an item I accidentally left behind after checking out today.. my friend have contacted the hotel several times, including yesterday, but no one answered the phone. While waiting in the lobby, I also observed the phone ringing repeatedly without being answered. Overall, I was disappointed by both the cleanliness of the room and the lack of responsive customer service. I hope the hotel will address these issues, but based on my experience, I would not choose to stay here again. I would have been happy to pay an additional €50 for a cleaner room and more attentive service.

I paid for a quadruple but got given a double. When I explained it to a staff member I was told it was booking. Coms fault and nothing they could do. I was travelling with a work colleague so sharing a bed was NOT an option. She said maybe she could find a double with a sofa bed but they would NOT be dressing it. Her attitude was not helpful and irraitated. Honestly I was shocked by it as I have never experienced that before in an Irish hotel before. She explained that it was not the hotels fault or issue, that it was something common that happened when only 2 people book a room. I was baffled that if they knew this was an issue why they had not fixed it, raised it or contacted customers to clarify the bed situation prior to the stay. I explained that I understood that but it wasn't acceptable and asked who should be refunding me then? After some frustrating back and forth, the lady at reception agreed to looking into changing the room. Eventually she did find us another room but she made it VERY clear she was upset with us for asking for what we had paid for. No partial refund for the price difference of the room, no complementary breakfast or anything to try to smooth over their issue. I have contacted booking.com about this issue with no response thus far. Stay was fine, but if booking I recommend calling ahead

The male staff member checking us in on Saturday 15th Aug was rude and rigid regarding the check in time. This meant that there were over 50 customers waiting in a long queue to check in at 3pm because he refused to start any early, despite having the discretion to. The same male employee was working on shift for two days of our trip and whenever we bumped into him in the lift or other areas of the hotel, he was rude, unfriendly and ignored us. On our third day (Monday 17th Aug), there was a change of staff and this shifted the environment from hostile to pleasant. The female staff member was lovely. We overheard her conversing and interacting with other customers and she was so friendly and you could see she enjoyed her trip. She even gave two seperate customers complimentary early check in, which told us that her colleague a few days before was being difficult and egocentric. For us, it’s not the fact that we couldn’t be checked in early, it was the male staff members attitude that upset us the most. During our stay, we were constantly disappointed that the complimentary water dispenser on the side of the bar was frequently empty and/or there was inconsistency in clean glasses being replenished. This was frustrating as it was a very hot weekend and made our weekend uncomfortable. I have never experienced this in any hotel before and it felt very inattentive and as though customer comfort was not kept in mind. We stayed on the 1st floor and the standard to which our room was cleaned was quite appalling. We found two random tablets lying on the carpet: one under the bed and one near the desk. The side table was also overtly dusty and I had to wipe it down with tissue and water.

Very unhappy with our stay in this hotel. Unfortunately the reviews on the website we used to book our stay gave a very different picture from what we experienced. From the moment we entered the lobby, we felt uneasy. We had booked a one night stay in quadruple room for 228 euro (including breakfast), expensive but we were happy to pay this for its close proximity to the city center and reported cleanliness. Our room was a triple, the double and single duvets looked as though they had been thrown on the beds. No signature purple 'Premier Inn' throw on the bed. The single mattress had a dirty , stale smell emanating from it so we didn't use it. The walls were marked with what looked like food/dirt. The window ledge was filthy, dust, hair and ground in cup marks. The inside of the door had handprint marks. The carpets outside the lift on the first floor were stained and grubby Breakfast was filling but the hot food was cold. The tables in the restaurant were full of dirty plates and food items. When cleared, food from the tables was swept on to the floor and left there by certain staff members. The reception area was unmanned on Wednesday night when we returned as was the bar. The place was deserted apart from one or two guests. We were surprised to hear later from our taxi driver, that the hotel had only been open just over a year. I've stayed in 'The premier Inn' previously in Scotland and England. Absolutely no comparison.