Cork City Centre hotel

I paid for a quadruple but got given a double. When I explained it to a staff member I was told it was booking. Coms fault and nothing they could do. I was travelling with a work colleague so sharing a bed was NOT an option. She said maybe she could find a double with a sofa bed but they would NOT be dressing it. Her attitude was not helpful and irraitated. Honestly I was shocked by it as I have never experienced that before in an Irish hotel before. She explained that it was not the hotels fault or issue, that it was something common that happened when only 2 people book a room. I was baffled that if they knew this was an issue why they had not fixed it, raised it or contacted customers to clarify the bed situation prior to the stay. I explained that I understood that but it wasn't acceptable and asked who should be refunding me then? After some frustrating back and forth, the lady at reception agreed to looking into changing the room. Eventually she did find us another room but she made it VERY clear she was upset with us for asking for what we had paid for. No partial refund for the price difference of the room, no complementary breakfast or anything to try to smooth over their issue. I have contacted booking.com about this issue with no response thus far. Stay was fine, but if booking I recommend calling ahead

The male staff member checking us in on Saturday 15th Aug was rude and rigid regarding the check in time. This meant that there were over 50 customers waiting in a long queue to check in at 3pm because he refused to start any early, despite having the discretion to. The same male employee was working on shift for two days of our trip and whenever we bumped into him in the lift or other areas of the hotel, he was rude, unfriendly and ignored us. On our third day (Monday 17th Aug), there was a change of staff and this shifted the environment from hostile to pleasant. The female staff member was lovely. We overheard her conversing and interacting with other customers and she was so friendly and you could see she enjoyed her trip. She even gave two seperate customers complimentary early check in, which told us that her colleague a few days before was being difficult and egocentric. For us, it’s not the fact that we couldn’t be checked in early, it was the male staff members attitude that upset us the most. During our stay, we were constantly disappointed that the complimentary water dispenser on the side of the bar was frequently empty and/or there was inconsistency in clean glasses being replenished. This was frustrating as it was a very hot weekend and made our weekend uncomfortable. I have never experienced this in any hotel before and it felt very inattentive and as though customer comfort was not kept in mind. We stayed on the 1st floor and the standard to which our room was cleaned was quite appalling. We found two random tablets lying on the carpet: one under the bed and one near the desk. The side table was also overtly dusty and I had to wipe it down with tissue and water.

Very unhappy with our stay in this hotel. Unfortunately the reviews on the website we used to book our stay gave a very different picture from what we experienced. From the moment we entered the lobby, we felt uneasy. We had booked a one night stay in quadruple room for 228 euro (including breakfast), expensive but we were happy to pay this for its close proximity to the city center and reported cleanliness. Our room was a triple, the double and single duvets looked as though they had been thrown on the beds. No signature purple 'Premier Inn' throw on the bed. The single mattress had a dirty , stale smell emanating from it so we didn't use it. The walls were marked with what looked like food/dirt. The window ledge was filthy, dust, hair and ground in cup marks. The inside of the door had handprint marks. The carpets outside the lift on the first floor were stained and grubby Breakfast was filling but the hot food was cold. The tables in the restaurant were full of dirty plates and food items. When cleared, food from the tables was swept on to the floor and left there by certain staff members. The reception area was unmanned on Wednesday night when we returned as was the bar. The place was deserted apart from one or two guests. We were surprised to hear later from our taxi driver, that the hotel had only been open just over a year. I've stayed in 'The premier Inn' previously in Scotland and England. Absolutely no comparison.

Good rates but questionable cleanliness. Check in was good, family room was available slightly ahead of check-in time which was great as we had driven four hours and were attending a removal. Later that evening when we got back I wanted to give my kids a bath but there was no plug and not enough towels. I rang reception and it took was on my fifth attempt at nearly five minutes that it was answered, and I was advised it would be half an hour before they could send someone, no apologies for the inconvenience, and the phone manner came across a little rude. I had to get a child out of the bath and dressed again while we waited. I then took a better look at the bathroom and noticed the shower curtain was stained, it smelled of mildew, and behind the door there was a pile of dust with someone's toenail clipping in the middle of it. After waiting half an hour I rang again and asked for a manager to send someone. The gentleman who came after that was really nice and helpful, he brought extra towels, a spare bath plug and extra mugs, he cleaned the corner where the pile of dust was, and he came back to replace the shower curtain with a clean one. I didn't get his name, the badge he was wearing said Emma. I decided not to look at anything else too closely after that but noticed the dust on the skirting boards the next morning in better light. I suspect the room we were in isn't used much as it's on the first floor and gets street noise, it doesn't seem to have been cleaned properly in a long time. I tried to report it while staying but the WhatsApp and chat are only monitored during working hours and my messages wouldn't send. If you have an issue and the staff are busy you may be left waiting for a while.

Terrible stay air conditioning didn't work towel was not clean and blood on the mattress protecter and 1 tea bag for 2 people don't think the room was cleaned from the person before us