Carrickfergus hotel

From the warm welcome to the comfy bed the stay with my 7 year old niece did not disappoint. Staff although busy where always near by and happy to help. The room had a beautiful view of Carrickfergus Castle and Belfast Lough. Lots of hot water and fluffy towels. We even got our drinks in fancy cocktail glasses for that little bit of extra va va voom. Special thanks to Mary and Ben who give the meaning to service with a smile. I will definitely be back.

We arrived at this hotel to be greeted by rubbish on the ground outside reception, exterior is shabby and in need of painting , room was fine but so so hot , fans were provided but impossible to sleep although I will acknowledge that the beds were comfy Bar service was poor , served drinks at 10.45 then asked to leave at 11 and take them with us , Sunday nights no bar service after 10pm in the height of summer . Bathrooms in the bar were dirty and not cleaned and breakfast was overpriced and mediocre I would never stay here again or recommend it to anyone else

We arrived 40 minutes early and just wanted to enquire if our room was ready. We were greeted by a rather rude lady at reception who told us to go away and come back at 3pm as we didn't pay £15 for early check in. We were then given our key to our room where we discovered an empty crisp packet and dirty spoon under our bed which showed us our room wasn't properly cleaned. We ate in the restaurant that night and one of our party asked for a margarita pizza which cost me £13 and it was definitely store bought. My 2 year grandson was in a different room below us and he discovered something stuck to the side of the bed which turned out to be chewing gum. Staff in the bar were rude when taking orders and serving drinks. Rubbish in the bin outside was also not cleaned out regularly and rubbish piled up over a long period of time which was picked at by birds and strewn along the ground outside reception which of course was not very inviting and didnt allow anybody to sit on the benches outisde in the very warm weather. Unfortunately due to this experience we will never ever stay in this establishment again or recommend it to our friends and family.

3 nights in an accessible room with wet room. Very comfortable. Nice large room. Clean. Large free car park. We elected to have our room cleaned daily, so we had fresh towels

The room was clean, the bed was comfy. The staff were friendly and helpful. The hotel is near enough to the city, but far enough out that you can relax. Plenty to explore locally to the hotel.