Belfast Titanic Quarter hotel

The staff are friendly and helpful. Hotel was good value for money but the car park charge was steep! Kids free breakfast is great especially when they decide to eat hardly anything!

My daughters and I had a fantastic one-night stay at the hotel during our two-day visit to Belfast, specifically choosing it for its convenient location near the Titanic Museum. From the moment we arrived, we were so pleasantly surprised by the warm welcome we received. Staff were incredibly welcoming and efficient, getting us checked in quickly and without any hassle. Our room was great – clean, cozy, and wonderfully warm, which was a real treat given the 13-degree rainy weather outside! We also enjoyed dinner at the hotel restaurant. The young, smiling staff provided excellent service, and we really appreciate their efforts. We'd like to extend a special thank you to Ruth who was incredibly helpful and always available to answer our questions. Her assistance truly made a difference. Thank you for a truly enjoyable experience!

Breakfast here is outstanding. Everything so well presented. First thing we noticed was how the bacon and sausages were laid out instead of all thrown in . Plenty of choice. Staff very welcoming and friendly. Kevin was very attentive to us and made sure we had everything we needed. Definitely worth a visit , we will be returning

The Premier Inn fits the bill and whilst the location is not the best the service I particularly get from Ruth was and is excellent. So I go back. It’s the customer experience for sure. WiFi very patchy and I couldn’t put drinks I bought for colleagues on my room for some reason even though I could put a meal and a drink on my room. …but as ai say, the service from Ruth is wonderful

The location of this Premier Inn is ideal, conveniently placed for exploring Belfast and especially handy for visiting the Titanic Quarter. The hotel itself was clean and tidy, and the value for money was somewhat okay. However, the service left a lot to be desired. From the moment we arrived, we were met with poor attitudes from nearly every staff member we encountered. When I first walked in, I was a bit disoriented and said to the receptionist, “I might be a bit early but I’m hoping to check in.” Before Shona,one of the receptionists, could assist me, another woman standing next to her abruptly snapped, “Check-in is at 3.” Shona, who was the only kind and professional staff member we dealt with, gently asked for my name and whether I had paid for early check-in. I confirmed that I had. The rude woman then simply went quiet and stood there without saying another word—not even an apology or clarification. Thankfully, Shona continued and checked us in. Later that evening, after coming back from a night out, we went downstairs to get more tea, milk, and sugar, having used the ones in our room earlier. There were none available in the lobby area. We asked a staff member on duty if the supplies could be restocked and were told that some would be brought up to our room. That never happened. Aside from Shona, who was genuinely lovely and helpful, the rest of the staff, from the porter we shared the lift with to those on night duty, were consistently rude, abrupt, or completely disinterested. There was a general atmosphere of coldness and a clear lack of customer service. Frankly, if working with people is such an inconvenience to them, they might be better suited to roles that don’t require basic decency or interaction. Kindness doesn’t cost a penny, and sadly, it was missing throughout our stay.