Belfast Titanic Quarter hotel

Upon checking in I discovered that my bedsheets were dirty, however it was midnight and I was aware that there would likely only be one staff member on for the hotel so I slept without any bedsheets on my first night as I felt it was unlikely they would be able to help me in the middle of the night. The next day I informed a member of staff at reception that my bedsheets were dirty, her first suggestion was that she provided me the bedsheets and I change the bed myself, which I refused, asking a guest to change their own bedsheets is ridiculous when they’ve paid hundreds of pounds to be there. Her second suggestion was that as I was checking out the next day the sheet could simply be done then after my checkout, I informed her that I was not sleeping on dirty sheets for my entire stay. I informed her I was going out for the day and that they had plenty time to change my sheets before I returned. When I arrived back into my hotel room, I discovered my sheets had not been changed and were still dirty. I then had to go back downstairs and find a manager as the reception was unmanned. He gave me many excuses that staff had not been trained on housekeeping and that they were very shortstaffed and very busy. And that somebody would be up soon to change the sheets however as this was now 1130 at night and I desired to get to my bed, I insisted that it was done immediately. I came up with him to my room and watched him change my bedsheets, the entire time he made excuses that the hotel was shortstaffed and that nobody had been trained on housekeeping, why was the hotel left like this? He also complained to me that he changes the bedsheets at home therefore hates making beds. Why he felt the need to tell me about his personal life I have no idea. I also informed the manager that my TV was broken which he was able to fix. Why, when I have paid £370 to be there, am I being given a room with a broken TV and dirty sheets? And why should I have to argue with several staff to get these issues rectified?

Stayed here as a family of 4 (7 year old and a 1 years old). Hotel room was lovely and big - plenty of room for us all. Had a nice floor to ceiling window which my son could sit in and watch the world go by. Room was very quiet. Great location for visiting the Titanic and W5. We ate breakfast here, as there was no where else nearby. Spar nearby was great for lunch though with hot food and made for you sandwiches. Parking was a little difficult when there was an event on at The Odyssey Centre so would recommend not moving your car! It also isn't obvious that reception can validate your car parking ticket so you get a reduced charge (otherwise its £27 ish for overnight parking) Only negative was the parking situation on event nights and that the hotel had no Prosecco!!

Everything you would expect from a Premier Inn and more. Great location, easy to get to. Easy to pick up the Hop on Hop off bus for Belfast and visit the Titanic experience. Lovely premium rooms on the 6th Floor. Great nights sleep. Faultless, lovely big rooms with very comfortable beds, good showers etc. Plenty of Tea and coffee . Had a continental breakfast one morning which was fine. Staff were warm and friendly especially Bradley who was so kind and helped us store and retrieve our luggage safely. A great base for exploring Belfast.

We paid extra for the “Premier Plus room with a view” and were very happy we did. The room was fantastic, large and airy, the view across the harbour to the town was brilliant and the bed was very comfortable. It also has a coffee pod machine and a bar fridge. Bar and restaurant staff were friendly and helpful. Would definitely stay here again if travelling to Belfast and surrounds.

Brilliant budget friendly hotel! We stayed in a premier plus room - Spotlessly clean, comfortable beds, nice shower and room had everything we could possibly need! A fridge with complimentary water & treats, a coffee machine with teabags, coffee & milk. A TV, hairdryer, bedside wireless charging dock, iron, ironing board and everything! Premier inn has once again exceeded my explectations. The hotel itself is in a good location 5 minute trip of the G2 Glider to Odyessy stop from the city centre and a 2 minute walk around the corner. 10/10 thanks to the staff for a warm welcome!