Lubeck City Stadtgraben hotel

Tjek in was rough and rude. When done we asked for something to drink in the bar, and got a rude answer telling us the bar is closed - meaning we must know that. The receptionist on the 14th of December 2025 should not work with other people. Wery disappointed behavior. Next time in Lübeck it will definitely not be premier inn.

Despite the hotel being truly beautiful, our arrival experience was shockingly unprofessional. We reached the hotel around 10:30–11:00 PM after an eight-hour drive, only to be met with two receptionists whose behavior was dismissive, irritated, and openly confrontational. The blonde receptionist did not greet us, avoided any eye contact, and walked away to the back office without acknowledging us. When I asked politely for check-in assistance, she responded with: “I need to finish my work. If you’re tired, that’s your problem.” There were no other guests, yet we were deliberately kept waiting 15–20 minutes, during which the second receptionist also sided with her colleague and raised her voice at us, insisting that arriving at this hour was “our responsibility” and not their concern. Afterward, we were given a noticeably worse room and told again, in a dismissive tone, that arriving late was “our problem.” The hotel itself is impressive, but the attitude and conduct of the reception staff completely overshadowed what could have been a wonderful stay. A hotel of this quality deserves front-desk staff who meet its standards.

Good value comfortable room and clean spacious bathroom. The breakfast choices were excellent, option to have food in the hotel in the evening and nice bar area. Service generally good, but when checking out the receptionist refused to let us refill our water bottles, stating the tap water was not to take out!

We stayed as a family for a couple of nights in August 2024. It was a short easy walk from Lubeck train station and we were able to leave our luggage as we were too early for our room to be ready. We were welcomed and then went downstairs to use the toilets. The "main stair" area was pretty extravagant for a premier inn and we were immediately very impressed. This level also has direct access to the car park and a bicycle store. It was about 5 mins walk into the main Lubeck town centre which was stunning. We returned later and checked into our room and we're very impressed. We had lovely views of lubeck and also a large door to open wide (with glass to stop us falling out). Something which I don't think would ever be allowed in England but which we loved. The free WiFi was excellent. The whole room / hotel was absolutely spotless.... "Clinically clean". Probably the cleanest hotel bathroom I've ever stayed in and way more luxurious and cleaner than any British premier inn The bath(shower) room was spacious and the rain shower was so high that even the tallest person could comfortably stand under it. The continental breakfast was excellent and great value with different choices to British (understandably as we were in Germany) but it still included sausage eggs and beans as well as an extensive "continental" selection, including breakfast cereals a large selection of teas and oat milk. Again ... The breakfast was significantly better than British premier inn breakfast. The reason I only gave the hotel very good rather than excellent was because our air conditioning was not working properly. We reported it 3 times and someone tried to fix it and apparently reset it but it still didn't work effectively and we couldn't get the room below 28c which made for an uncomfortable night's sleep . I would never have booked a room without air conditioning in August. Other wise this was by far the best, most luxurious premier inn we have ever stayed in (we must have stayed in 30+ premier inns in England) and I'd highly recommend staying here and eating breakfast here if visiting Lubeck

We stayed at the Premier Inn Luebeck City for two nights during our trip to Germany. The hotel is located a 5 minutes walking distance from Holsten Tor – the entry point to Luebeck’s old town. For our two night stay we booked a slightly larger room “Premier Plus” which was located on the third floor featuring also a capsule coffee maker, complimentary water, ironing board & iron and a mini fridge. The hotel is certainly new and the room as well as communal areas felt still very fresh with no sign of any wear and tear on the interior. The room and bathroom were also very clean. Check-in and check-out was very quick and hotel staff has been very friendly. The hotel also features a parking garage with a limit amount of parking spaces. The parking costs are EUR 15/night. Overall, we enjoyed our stay at the hotel and would certainly recommend this property.