Cologne City Mediapark hotel

From the moment we arrived in the sweltering 30°C heat to the moment we left, we were thoroughly impressed with the quality and standard of our stay. A special mention must go to Vicky on reception, who was an absolute credit to Premier Inn. From the outset, she went above and beyond to ensure we were comfortable — particularly thoughtful during the mini heatwave, offering us a regular supply of fresh cold water and checking in to see if we needed anything. Her warm, professional, and attentive manner truly made a difference to our experience. The rooms were exceptionally spacious — more than enough room for our family of four — and extremely comfortable. We also had breakfast on one of the mornings, which was delicious and well worth it. As for the location, we didn’t find it to be an issue at all. Everything we needed was within a 10 to 15-minute walk, with plenty of restaurants and shops close by. We would absolutely recommend this hotel for a short break in the beautiful city of Cologne.

We booked this hotel back in the Spring for our Christmas market visit. If you want to travel around by train, this hotel is perfectly located as it's moments away from Hansaring train station. The hotel - we stayed for 3 nights and only saw 5 staff members throughout our entire stay. Thankfully, our stay was without issue but, had it been, we'd have struggled to get anyone to help, as the one staff member on Reception at any one time was always dealing with a huge queue! Easy to orderva taxi from.the hotel. Room - family room. Room was clean and spacious, beds comfy and towels a-plenty. TV only had Sky news in English so perhaps they could invest in a smart TV which offers subtitles, or invest in Netflix. The shower head didn't stay up but my hair band did the trick! Breakfast- breads, pastries, hams, cheese, sausages, bacon, eggs (scrambled and boiled) and beans, fruit, yoghurt and cereal. Coffee machine coffees and tea leaves in a selection of flavours for tea. Lots of tables, which were cleared and made available very quickly, and the loveliest lady staff member doing the clearing! NO BAR AND NO FOOD ORDERING SERVICE AT ALL - Although, there was a sign saying that this was due to staff shortages. Area - interesting. Moments away from the station, lots of graffiti which I liked, clean streets, a fair amount of siren noise and so many kebab shops, although a sign did say we were in the Iranian area, and a couple of burger bars. We didn't feel overly safe walking around in the evenings and, had I been on my own, I'd have felt very intimidated and scared and I'm originally from London! As such, we'd not stay in this area again. But, we did eat at the most amazing Thai restaurant! Sadly, can't remember the name but it was delicious!

Convenient for train station and near to main attractions in Cologne. Unfortunately room has not been cleaned throughout our stay, we were told it would be cleaned on day 3. Its now day 4 and I'm being promised tomorrow (day 5). There is a huge pile of rubbish in our room which is causing odour. This must be a risk for pests if the problem is hotel wide. There is nowhere for us to dispose of rubbish except street bins which is not acceptable. We have to queue up at reception to ask for towels, toilet roll, coffees every day. There's no clean glasses or cups, we just have to rinse them in the bathroom basin. We reported a problem with the safe on Tuesday. Was promised an engineer to come, they never did. Reported the issue on Wednesday, still no engineer arrived despite assurances. I emailed the hotel and head office, still no engineer. I have again reported it again this evening, but what is the point we check out on Saturday thank god. Overall, this isn't a hotel, it's a joke. Give it a miss.

I'm familiar with the Premier Inn brand in the UK, so when I needed to book a family-friendly hotel in Cologne I thought I'd have a look. It was one of the busiest weekends of the summer, due to a games convention, but the rates were still pretty good. The rooms were quite roomy, very clean and well kept, and the staff were helpful and attentive. When we arrived, we found that although we had booked a three-person family room, the spare bed was not made up. However, we reported this immediately, and the extra bed was made up straight away without any fuss. One slight criticism is the breakfast, some was good, other parts less so, but it was fine. I wouldn't necessarily book breakfast ahead; I'd advise you to try one morning and see what you think. There are a few coffee bars in the neighbourhood, so other choices are available. It's about a 15 minute walk to the Hauptbahnhof, and the Hansaring railway station and U-Bahn is adjacent to the hotel, with transport links across the city and beyond. The hotel itself has an interesting history. Built in 1924, and with 17 floors, the building was one of the first skyscrapers in Germany. It has a paternoster lift that is still working, though not open to the public. Overall it was a great, well priced hotel. I would recommend!

What a great hotel! Large family rooms, lovely air con, great bath/shower. Bar area was great for snacks and drinks - and who can resist happy hour! Perfectly placed for the metro, nearby supermarkets, bakeries and resteraunts - we loved it . Lovely reception team too!