Cologne City Centre hotel

Nice hotel in a great location for the Christmas markets, which are only a short walk away, and the main train station which is only a 5 minute walk. Unfortunately our room was the smallest Premier inn room that we have ever stayed in with limited storage, and not enough space for a desk and chair. The room had a good powerful shower, although it did run cold one morning, but was sorted out promptly. The staff were very friendly, helpful, and professional, and breakfast was a good selection of hot and cold food.

The usual Premier Inn room with comfortable bed and just enough of what you need for a pleasant stay. About 10 minutes from the central station and with plenty of restaurants within minutes, this is a reasonably priced and convenient place to stay. Breakfast offered enough choices to please most people with hot and cold options. Unfortunately during my three breakfasts here, some items were not replenished quickly enough leaving empty dishes and people waiting for refills. That said, the quality was good and the staff were friendly and helpful and the waits were not too long. My only disappointment was that our bedroom room faced into ‘a courtyard’ type arrangement with rooms looking directly into each other. It made the room dark and we also did not want to open the curtains and put on the light as we were closely overlooked. As we spent only a small time in the room it was relatively easily managed and clearly not something the hotel had any control over.

We stayed at this hotel at the beginning of August and then decided to return again at the end of summer because of how amazing this stay was! The hotel is located 5 min walk from the train station and 10 min from the centre of town. The rooms are modern, spacious and clean. But what really made this hotel was the staff for us, especially Akeni-John (hope this is spelt correctly) who went above and beyond in both visits to make us feel so welcome. They even remembered us on the second stay and welcomed us home. Absolutely the heart of the hotel! Would 100% stay again and recommend to all! Well done!

Room was as expected for Premier Inn Plus, coffee machine, fridge, power shower, great firm bed with plug/USB/wireless charging either side of the headboard. Clean and tidy throughout, newly refurbished some attention to detail missed (skirting boards not fitted properly - didn't affect the stay at all). The best thing about this place was the staff, couldn't fault them. Animatta (Anni) who worked on reception and also at the bar was exceptional! Nothing was too much trouble. Even when she couldn't accommodate us (no replacement water each day like Premier Inn in the UK) she took time to explain. 'Communication is the key' she said and she was right. Anything she could do was done with a smile. Thanks for looking after us.

Lovely welcome at reception after walk from the main train station that had, shall we say, some interesting characters. I can imagine it would be a bit sketchy in the dark, but on the plus side it's eight mins from the platforms. Booked a prem plus room and it was a good side, nicely appointed and the cold water, chocs etc were welcome. I don't know where premier inn Germany are getting their beds but most hotels they feel really thin and already knackered. This is a new hotel so far as I can see, so it's the bed design bit wear. Have had the same in a few PI in Germany like Essen, Hamburg and Düsseldorf The thing we need to talk about though is accessibility. This is an old building converted to a hotel and there are steep steps everywhere and the lifts in the second building where we are stop between levels. So you have to walk up or down a very steep flight of stairs. Not ideal with luggage or if you have mobility issues. Oh, the internet seemed a bit slow which was weird for a city centre. But it wasn't mad expensive for where it is to the staff are nice and to arrive late and leave early for a train it seems ideal.