Frankfurt City Europaviertel hotel

We stayed for 6 nights. Hotel is nice, staff are really helpful and friendly, the rooms are spotless. Beds are very comfortable, had a great sleep. Location: Very close to the main train stations with trams outside the hotel. The area isn't the nicest, there are groups of people that hang around outside the hotel that can be a little intimidating, but the hotel itself felt very safe! Nobody outside the hotel goes into the hotel itself. You need your room key to gain access to the stairs & lifts. Having read up on the area, the hotel is in talks to get the groups moved from the surrounding area. We had no trouble with the groups. The hotel is about 5 minutes walk from the Skyline shopping centre. Overall, we had a pleasant stay. Thank you to all the team at Premier Inn.

Easy check-in, very clean room, comfortable bed and pillows. When you add the proximity to central station and Skyline Plaza, all is packed to make a perfect accommodation. There's a parking garage with a fee of 19Eur per day. Elevator takes you to hotel floors directly. We didn't feel unsafe around the hotel. Breakfast was poor in hot selection but average overall. I would stay here again.

I live in the U.K. and last Monday received 4 email messages from Premier Inns confirming my booking for Premier Inn Frankfurt that evening for 2 nights - 4 double rooms costing €800. I had no plans to travel to Frankfurt and knew it was a scam. I looked onto the Premier Inn website and in ‘Manage My Booking’ put in the booking ref in the email, name, etc. and the response was. ‘Could not complete booking’ or something to that effect. I called Premier Inn call centre and after about 30 mins waiting I received an automated message to say lines busy, hang up and call back later. I called a little after 5 and the lines were closed (9 x 5 opening hours). On late Tuesday evening I rang the Premier Inn Frankfurt having been unable to get through to Premier inn U.K. and spoke to Alva who told me someone had checked in on the Monday prior using my name. I said I was concerned that my card would be cloned and used at check out. She told me my card number was in my profile which made me doubly worried. She said the only thing she could do was leave a message for the staff taking over from her at 6.45 (day of check-out on the booking). I hung up and immediately called American Express who were excellent and I cancelled my card. Next day I hung on the Premier Inn call centre line as I felt they should be aware of this scam. Eventually I spoke with an agent who said he would have to pass me to someone else. Again, another long wait. The 2nd agent said he would need to speak with his Manager. After another wait, I was told to report it to the police and cancel my card. That was it. No help or suggestion other than that. I was pretty disgusted with Premier Inn’s lack of interest. We have stayed with Premier Inn a number of times and always considered them excellent value for money, however, this has completely coloured our view and we will look for other accommodation in the future. Poor show Premier Inn!

The hotel is conveniently located in proximity to Frankfurt Hbf, which is two stops away by tram (strassenbahn). About 10 minutes to walk. The neighborhood did not seem perfectly safe when we first checked in (it was after sunset), but the next day, it looked okay. Room was large and clean. I especially liked wooden floor. Had no fridge or microwave, but it had a kettle. Staffs were kind. Definitely one that we will consider revisiting.

No hot water in the morning, elevators breaking down or the button doesn’t work on a particular floor, increased the price by 90% on check in then refunded the difference (still Didn’t receive this) Tried to get a drink at the bar the guy looked At me served 2 others then disappeared while the girl on reception stayed with her back and ignored any communication attempt Room cleaning non existent! I came back from work at 4 pm and only then were they around the area of my room, 2nd day no sign of anyone