Darmstadt City Centre hotel

Hotel is pretty new in a new area behind the train station so it’s quite a trip to the city center and also surprisingly to the train station. But there’s a tram station a few minutes from the hotel. The room was new and nice, with good AC, good bed and was mostly quiet. I assume it can be louder in the morning on weekdays from outside and also slamming doors and running people inside the hotel were easy to hear. The room could have been cleaner (stains on walls, furniture and such). Compared to other hotels this one seemed much more affordable.

For just 60 quid a night (excl 15 for parking facilities), this place was a bargain for a full family. The Prem Inn is, like in the UK, a very reasonable basic hotel with a decent room and great beds. The location in this Prem is close to the tram, which brings you to city centre in around 5min (its a 30min walk).

This is a new hotel, in very good condition. We had booked a family room for 2 adults and 2 children and the receptionist allocated us Room 302 which was small and had only a double bed and a sofa which could be converted into a single bed for one child. We returned to reception to raise the problem and were told that we should make up the bed ourselves! We've never experienced such a poor attitude in a Premier Inn before that and this ignored the fact that there wasn't a fourth bed for our other child. They agreed to move us to another room suitable for 4 if we hadn't "used anything in the room" as then they could rent it out again, as if it would be our fault if we had. Despite the Premier Inn website promoting vegan food at breakfast, we found that the only hot food for vegetarians was beans and egg, and for vegans only beans! On asking about vegan options the member of staff advised that no hot vegan breakfast was available at this location! They do provide vegan cereal and oat milk but overall they don't seem to have much interest in providing vegetarian/vegan options and we wouldn't book breakfast here again for this reason. We also received no room service, the beds weren't made for us during our stay, the tea and coffee wasn't topped up, the bin wasn't emptied and towels weren't changed. Overall, although the hotel is attractive and in good condition we were disappointed that the service here fell well short of the level that you'd normally receive in a UK Premier Inn.

Ich war mit meinem Aufenthalt im Premier Inn Darmstadt City Centre sehr zufrieden. Der Check‑In verlief völlig reibungslos und unkompliziert. Mein Zimmer war super sauber, gemütlich eingerichtet und angenehm ruhig – trotz der Nähe zur Stadtmitte, was für mich besonders wichtig ist. Das Personal war jederzeit freundlich und hilfsbereit. In meinem Zimmer gab es keinen Smart‑TV, das mag in anderen Zimmern anders sein, aber deutsches Fernsehen war vorhanden und das hat für mich vollkommen ausgereicht. Die Atmosphäre im Hotel ist sehr gemütlich, alles Tip Top. Ich kann das Hotel uneingeschränkt empfehlen und werde gerne wiederkommen. Preis - Leistung Top.

Wir sind seit über zwei Jahren Stammgäste im Premier Inn Darmstadt und wurden immer herzlich empfangen. Das gesamte Team ist außergewöhnlich freundlich, professionell und schafft eine angenehme Atmosphäre – ein großer Grund, warum wir uns für dieses Hotel entschieden haben. Umso enttäuschender war unser gestiger Besuch (Zimmer 506) Die Mitarbeiterin Samantha war unhöflich und respektlos – völlig untypisch für dieses ansonsten großartige Team. Wir hoffen sehr, dass dies ein Einzelfall bleibt, überlegen aber dennoch, ob wir weiterhin kommen möchten. Familie Vučković