Hamburg City Centre hotel

How do I properly summarize the bad attitude of the staff? We were given a room. A fairly nice one which was wheelchair accessible though it wasn’t needed. It was big and bright. Unfortunately the air conditioner did not function. They said there was a problem in the hotel unfortunately but they would try to do something. 6 hours later when we returned it was still not working. We complained again. They said they could make the room 19 degrees. We went to dinner. We returned it was still 22. Downstairs we went. Ok we will put you on the upgrade floor. That sounded great. The “enjoy your upgrade” as we walked away was a bit less than pleasant. The upgraded floor, which wasn’t available when I went to book, looked the same as our old floor. The new room was less than half the size. Literally there wasn’t room for two stands for two suitcases. It was downright claustrophobic. Not as bad as a Japanese hotel where you couldn’t move the chair from the desk but nearly. My partner went downstairs to see if there wasn’t room really no way to fix the air in our old room. The manager said he would reset it to 19 again. My partner went up to the old room only to find the AC set at 22. He went back down and the desk was empty. My partner waited and waited. Someone else eventually came from the back. She said she could reset. She disappeared and 10 mins later said it’s done. It wasn’t. We spent the night in the upgraded cell. Oh there is a nespresso machine which 1) takes up desk space you need for your suitcase and 2) looks like they charge you for because there’s a price list. The next morning there was clearly no understanding we had changed rooms. No effort had been made to deal with a building engineer to solve theAC in the first room. Though I wanted to stay in the cooler, smaller room, we moved back to original which was reset to 19. (Really we saw the number). My partner and I left separately and both mentioned that the room wasn’t getting cooler. I was curtly informed my colleague had already told them. I did ask if they were going to do anything. I heard an audible sigh before “we try”. It stayed at “19” but might as well have said anything. The hallway was far cooler. Next day we went out most of the day and came in late. Housekeeping took the keycard out and so reset the faux “19” back to 22. When I went down to the desk the clerk said he had no access to reset the temperature “very sorry@. I’d have made a stink if the temperature made a difference. Breakfast: it is fine. It’s not worth 35€ a couple other than the convenience of not having to go out. It is standard hotel buffet fare.

Stayed three nights at this Premier Inn. Arrived very late after a very long journey. Friendly staff and good check in experience. Room was modern, comfortable, spotlessly clean and very quiet. Everything worked in room and the air conditioning was perfect as we arrived in a very hot spell. All in all I think the UK could learn a lot from this Premier Inn, it was like the good old days when they first started to take off in UK. Breakfast was good, continental but all good quality produce, again plentiful and replenished to demand. All of the staff serving were clean, tidy and presentable, something I have noticed sadly lacking after staying in several PI in uk recently. Would recommend for location, being close to the station and a great base for exploring Hamburg. Hope to rerun.

We were due to travel on 21st April for 4 nights, family of 4. We had a family bereavement and contacted hotel via email 19th April to reschedule our booking as allowed in terms and conditions. No contact. I called hotel directly on Sunday 20th April. They would not help, I had to call reservations on Tuesday 22nd. I called reservations on Tuesday 22nd April and got transferred to Premier Inn Hamburg Zentrum. On hold and no one picked up. I sent another email last night. I am out of pocket over €500 as we need reschedule our hotel for next year but at this stage I am worried the hotel will think we were are no show and not honour this booking. I really don't like leaving negative reviews but I really don't need this unnecessary upset when we are going through a very sad passing of a dear family member......PREMIER INN HAMBURG ZENTRUM - CONTACT ME

Stayed here last September, very happy can't faith this Hotel . Great location and good rooms and a nice bar. Walking distance to shops and local trips etc. Train station is only a couple of 100 yards away. Planning to go back in August and will stay here again.

Stayed for 3 nights Feb 18th-21st. Great hotel in great location. Family of 4, 2 adults 2 kids had a family room. Room was small but perfectly fine for a few nights. Location is excellent most places within walking distance (chocoversum 2 mins away deffo worth a visit and minitur wunderland about 15 mins) , and it is super easy to get around Hamburg with station just across the road. Everything you would expect a premier inn to be, check in quick and easy and all staff friendly and helpful. Our flight back was late and they held our luggage with no issues until we we're ready to leave. Would deffo return :)