Hamburg City Alster hotel

ta-ratings-img(76 reviews)
  • Premier Plus rooms

Close to the Alster Lakes and just a 10-minute tram ride away from the city centre

Hotel FacilitiesSee all

Chargeable onsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Barrier‑Free Rooms

Close to the Alster Lakes and just a 10-minute tram ride away from the city centre

  • Premier Plus rooms

Parking at Premier Inn Hamburg City Alster hotel

There are enough parking spaces (underground parking) available for €14 / 24h. Please pay directly at reception. One designated disabled parking space in front of the main entrance, as well as outside parking spaces for loading and unloading.

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Plus double

Enjoy a Premier Plus room with Ultimate Wi-Fi, coffee machine, mini-fridge with complimentary water, iron, air conditioning & more

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

Lounge
Breakfast

Enjoy our unlimited Premier Inn Breakfast buffet made from high-quality local produce. Tuck into freshly cooked sausages and bacon, boiled or scrambled eggs, as well as freshly baked bread, savoury cold cuts and cheese, mueslis and yoghurt, fresh fruit and vegan alternatives. There’s plenty of hot drinks and fruit juices to choose from, too, and don't forget – up to two kids under 16 eat breakfast for free when an adult orders a Premier Inn Breakfast.

Reviews for Premier Inn Hamburg City Alster hotel

1-2 of 76 reviews

"Terrible"
I rarely write negative reviews, but my stay at Premier Inn Hotel Alster Hamburg left me quite disappointed. The communication via email was frustrating and inefficient. I clearly requested an extra bed for my child, and after confirming this twice, I never received a response. I attempted to call the hotel to ensure everything was in order, but no one answered. Upon arrival, I was informed that they no longer had access to booking.com, which made no sense since I had replied within 10 minutes of their last message. Ultimately, no extra bed was provided, and they claimed to be fully booked, not even offering a child’s bed. The manager showed no interest in resolving the issue or offering an apology. Secondly, we have been staying here for four days now, and our room hasn’t been cleaned once. Despite seeing the cleaning staff on our floor, our room was consistently ignored, which is unacceptable. The location is uninspiring. While it’s close to a subway station, there’s little else in the area. On a positive note, the breakfast is good, albeit not large, and the lobby smells pleasant. Overall, I am very disappointed and would not recommend this hotel.
"So So"
Staff not very friendly, hadn't booked breakfast but got coffee in the morning in reception, everything seemed like a chore for staff in taking payment and serving coffee 3rd day no hot water, couldn't have a shower, wasn't informed, asked about it, told they didn't know when it would be back, that was AM, asked again at 5.00pm, still no answer. Convenience, excellent, location excellent, cleanliness excellent, staff So So, would I recommend, ?The jury is out.
"Business Hotel with everything one needs"
Solid hotel for business trips, rooms sufficiently large, beds rather small. There are better Premier Inns but still one of the best business hotels in Hamburg with a central location. Check in is sometimes really slow, check out really fast. There is a supermarket in the "backyard" of the hotel 7-22 hrs.
"Bad cleaning and missing items"
At first, it seemed a nice hotel, with good price. Localization is indeed very good, near two subway stations and bus stops. You can easily reach downtown in 10min. But cleaning is really bad. I had to move our sofabed and there were crumbs on the floor. Crumbs that could be easily cleaned with a vacuum cleaner. And the shower drain was clogged. My husband had to clean it by himself so our bedroom wouldn't get flooded. It was disgusting. And on top of that, a pair of socks went missing on our first night there. It was not a valuable item, but it always concerns me when there are missing items in a hotel bedroom.
"Wonderful Stay"
I am a huge fan of Premier Inn , I was very exicted to learn there were some in Hamburg where we were going for a visit, well it did not disapoint, a fabulous stay, wonderful Staff , fabulous room , everything was wonderful. Really enjoyable breakfast with a lot of choices . In addtion there is a bar in the hotel where we were able to enjoy some drinks in the eveing, I can highly recommend this place.

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Hotel description

Set just a short walk away from the scenic Alster Lakes, our Premier Inn Hamburg City Alster hotel is in an ideal spot for getting the most out of your short break. You’ll only be a 10-minute bus or subway ride away from Hamburg city centre, where you can explore cultural sites like the Speicherstadt district and Rathaus. Plus, art-lovers won’t want to miss visiting the nearby Hamburg Kunsthallen or the historic Deichtorhallen. However you spend your days out in Hamburg, in the evening, you can look forward to relaxing on a super-comfy bed.

Hotel contact information

Phone: +49 40 80812888

Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.