Berlin City Centre hotel

Good location, lovely staff, room would be very comfortable if only the air conditioning worked, which it didn't. Changed our first room because we thought it was broken, but the second room was the same - far too hot for a good night's sleep. Shame, because otherwise this hotel has everything going for it. Don't stay in summer; might be all right in the winter

The only good thing was that most of the sraff were friendly. Had an inedible pizza in the bar,couldn't even cut it,it was so hard and burnt. No air con in rooms The worst breakfast I have ever had in a premier inn,wasn't even any plates , and when I got one had to wait 10 mins for scrambled eggs and by the time they arrived there were no sausages or bacon left another 5 mins wait Limited choice of cereal and breads and pastries and nothing like the quality used to in. England,would not pay for it again in a German Premier Inn,plus the lady serving was downright miserable and unhelpful .

Just returned from 4 nights in this hotel and would advise people to be cautious if looking at booking. At check-in in 40 degree heat we were informed air conditioning was "broken" and told its not being fixed.(its clear now from other reviews its always broken) We received no email in advance advising us of this just a disclosure before we checked in which was a little too late, due to forecast i had checked the website to ensure the rooms were air-conditioned, had i been made aware in advanced id have cancelled and booked an alternative. The room was like a sauna even as temperature dropped to 18 degrees the room remained so hot it waa hard to breath. We got no sleep and took numerous cold showers to try cool down, there is no fridge available to keep drinking water cold so we were left drinking hot water due to the room conditions and not even complementary water provided for the inconvenience. It was so unbareable it 100% ruined our trip, as a family after a day exploring the city we dreaded the thought of returning to the place where we should be able to return and relax in. In my opinion the hotel should not be in operation in those conditions for both guests and the staff who were noticeably struggling with fans on everywhere.. the heat of the horel/rooms really had a negative impact impact on us, i didnt expect luxury from a budget hotel but i did expect what was falsely advertised on their website as air-conditioned.. due to the heat we were very rarely in the hotel to repprt what it was like but staff seemed ok on arrival but no apology or offer of anythung to make the stay more comfortable we were also advised that our room wouldn't be cleaned or towels changed unless we booked it in... so ridiculous. I would never stay here or any premier inn again after this awful experience and I have never left a bad review before but this was my worst hotel experience ever.....

I have no idea what is going on with premier inn here. The shower door is approximately 15 inches wide you have to go in side wards if you are on the larger size. The sink is a modern sink set very far back from the front, if you are as I am 5 foot 3 you end up in tip toes to clean teeth, and unfortunately I had an operation recently and have a scare on my stomach post op. And the hand towel situated makes the use of the bathroom very uncomfortable. The bed is again approximately 15 inches on the wall side, was it a man designed this room a women would have put the bed in the middle for easy access, difficult getting in and out of bed in such a secluded space.

Room was clean and bed comfortable. No safe, no air conditioning. It was so hot in Berlin during our stay the heat in the room was unbearable and totally prevented sleep. The room temperature gauge right down to 10 and blowing out hot air. Couldn’t open a window more than an inch and our room overlooked bin and parking area which was very noisy. Other guests were noisy as well which didn’t help. Limited facilities and didn’t bother with breakfast as expensive compared to other restaurants around the hotel area. It is in nice location though and very close to the zoo left that’s your thing. We stayed 5 nights and I can honestly say I have never been so tired as I was at the end if the stay. With the exception of one member of staff, the rest gave the impression of really can’t be bothered. Collecting our bags I stood at reception for what seemed like an eternity whilst they chatted and blatantly ignored me. Not the usual premier inn standard at all.