Berlin Airport hotel

Queueing for just under an hour to check-in without any form of apology, the usual key-card not working to get into the room and being ignored by staff in favour of them learning how a new chocolate stand works !! The room was spacious and clean although I was told at reception to "ask each morning if I wanted it cleaned". It didn't feel like a 'premier' experience although the room, to be fair, was good value. Make sure the price you pay is at Ibis, Travelodge levels because I feel that is the level of service I received.

On arrival I was welcomed by a very vriendly staff member. He told me as I stayed for 10 nights he would give me a comfortable/more spacious room. After 1 night I noticed my airco wasn’t working but when I told it to the staff they said they would put it on from their system and it would work (they send me up to my room like this at least 10 times the first 3 nights) and after they finally gave me a new room in which it wasn’t working as well (they said they were trying to save energy then) so I stayed another night in a 28degree room. The day after I asked to change again and they finally gave me a room with a partly working ac. Staff members going back and forth from reception to the bar/restaurant didn’t help as well. The rooms are spacious and relatively clean (saw some bugs moving on the carpet) and the bed is really comfortable. Breakfast, another disaster… again a big shortage of staff. This morning at 9:30 (breakfast is until 11) there were 5 pieces of bread left for a full breakfast room, I almost didn’t dare to take one. All the tables are left dirty so not inviting for people arriving. Everything goes so slow. And finally besides 2 staff members at reception and maybe 1 at breakfast, I only saw staff members being unhappy/unfriendly (and I already saw a lot the past week). This being said I’m a bit dissapointed staying here for 10 nights. (And as I work in aviation I stay in hotels all the time)

My stay at this specific Premier Inn is ranked as a stand out for hotel excellence in customer experience. Upon my arrival was a warm welcome and fast check in by Kristoff and Ariadna. The room was in immaculate condition, it was super cosy, and I had some really good nights sleep. Breakfast was delightful with Albert at hand to help navigate the buffet. Also, I was fortunate enough to have Celine assist me with some tourist stuff. Luca helped me check-out easy. I have nothing bad to say about this hotel, you have an excellent team who contributed to me having a great city break in Germany. Thank you

I had such a nice time! The staff was extremely professional and incredibly helpful throughout my visit. For instance, Ann-Sophie dedicated almost an hour to teach me how to navigate the Berlin train system. She assisted me with buying tickets online and helped me download the best app to use during my travels. Barbara at the front desk was fantastic as she showed me the best locations for sightseeing, which really enhanced my experience. Additionally, Yanina was very accommodating when there was an issue with my AC; she effortlessly arranged for a room change, finding me a nicer room despite the hotel being overbooked. Lastly, I’d like to thank Satyaki for promptly answering all my queries, which I greatly appreciated. In general, the staff exceeded my expectations and were consistently courteous and helpful. The hotel’s location is also a bonus—it is close to the airport and has excellent connections with public transport. Plus, there is a nice ALDI store and gas station nearby, which made my stay even more convenient. Because of the amazing staff, I am definitely planning to return whenever I visit Berlin again. Thank you for providing such a wonderful experience.

Without calling me or anything, this hotel cancelled my hotel stay at 6pm. I only found out in the evening whilst making my way there. First time in Berlin. Travelling solo. Left feeling very vulnerable No phone number on website and when I did find one, was greeted by TOM. I think hes AI. But not that intelligent! Ge/ it didn't answer my questions or offer solutions I'm now out of pocket thanks to their unfair and totally last minute action . What's sad is I've been a long term user of this brand hotel. It's put me off