Nuremberg City Opernhaus hotel

This probably was the wirst experience in a Hotel that I ever had. The staff was unfriendly overwhelmed and very unprofessional . Premier Inn will never see me and my money again! In addition: Not enough Parking available for the amount of guests.

Our friends and I stayed in this hotel last year so stayed again this time as we liked the location and parking. However this time my purse was stolen from our room. I didn’t notice until my phone started beeping with texts from my bank at around 0200 hrs. We went to reception shortly after this. We told the receptionist that we had been robbed and that the room door hadn’t been forced therefore it was someone who had used a keycard. The receptionist said this “wasn’t possible”. I asked that she checked the room access and she said she couldn’t. Another member of staff called the police but we had to go to the police station at around 3am (who were v good). The second member of staff also said they couldn’t access info as to who had entered our room but someone in the morning could. Thankfully any fraudulent payments on my cards have been refunded but we lost around 230€ and £25 cash. The hotel didn’t really care and did the minimum to help, ie called the police. My friend was paying the car park the next morning (15€) and was asked by a different member of staff “how was your stay?”. When he replied “awful, our friend’s were robbed” there was literally no reaction. Even an offer of free parking would’ve been appreciated. We were due to stay here again at the end of our holiday to Austria but we’ve cancelled and are staying elsewhere in Germany. My friend who had booked the hotel received a scam email weeks earlier saying that her card details needed updating. Perhaps a coincidence but there are clearly staff members at this hotel who are criminals, whether b y assisting whoever did the theft or carrying out the actual theft themselves. So best to avoid the hotel

My first time in Nurenberg and so finding the hotel was quite an adventure as my gps took me to another premium inn next to the train station. The receptionist explained which hotel I should find and said it was a 5 minute walk further - more like 20 minutes and 5 times asking strangers where this premier inn was. When I arrived the poor receptionist could not speak any German, so I quickly switched to English. Had to pay upfront without having a chance to see the room. Being a hotelier Iwas quite peeved by this, but I paid, found my room and was most surprised. Neat, clean and for a change in Germany - amenities such as coffee and tea and a kettle. Breakfast was excellent. I will stay there again when I again visit this incredibly interesting city.

Hotel great but 2 bar staff were very rude in making me wait nearly 25 mins despite not serving anyone else, this was an episode of sheer racism which I reported today on check out , I eventually was served when a nice German customer saw what was happening and asked that they served me immediately, totally unacceptable behaviour!

I use Premier Inn's in the UK on a regular basis, both business and personal, and I am a big fan. This was the first time using one of their German hotels and I wasn't disappointed. The hotel had all of the great features of the UK hotels- comfortable beds, quiet rooms, great pillow choices, reasonable price and a fantastic breakfast (kids eat free). One big advantage this hotel has on any of the UK hotels I have stayed in is the lobby area. It was lovely. Warm, friendly and inviting decor with large comfortable seats and sofas- more akin to a 4*/ 5* hotel. The bar was also well stocked and pretty reasonable priced, although service could be a little annoying at times as it was manned by the same people working reception. Hotel location is also great, being a 3/4 min walk from Opernhaus U-Bahn station which runs direct from the airport in 10 mins. There was also a large underground carpark for those driving.