Nuremberg City Nordost hotel

We were delighted when we realized how quickly and easily we could get from the airport to the hotel. A chic, clean hotel with top-notch staff. We had a great time, everything was superb! Very clean and nice rooms. Highly recommended!

The staff was rude and canceled our colleague’s room. He had traveled all the way from America, with a long flight and train journey, yet they still marked him as a no-show. We had clearly agreed that he would arrive a day later. I even offered to pay for his room in advance, but they refused and told me it would be handled the next day when my colleague arrived. However, when he came, they acted as if no such agreement had ever been made. In doing so, they lied to us. Over the following days, we spoke with 15 different staff members at the front desk. At one point, they even asked us to come to the desk at 5 in the morning because “the day was ending” and there might be a chance to get the room. We went, and eventually managed to arrange the extra nights, but only after fighting for it.

The price does not meet the conditions. Most rooms face the busy highway. Windows and walls are not soundproofed. How it was possible to install such windows in this location is a mystery to me?🤔 I've had much better sleep in some hostels than in this hotel. Room 202

This was a budget stopover so I only expected the minimum. The welcome was excellent, so friendly and helpful. Lobby area clean and warm. This hotel is next to the U Bahn station. The room was clean and fresh. Yes it was compact. But for the rate very good. Only downside was the washbasin plug was dirty and the water didn't drain well. A minor issue.

The initial room we were assigned had hair in the bed. In the second room, the toilet was not properly cleaned. By the time I noticed the issue with the toilet, my baby was already asleep, making it impossible to switch rooms. Moreover, due to my child sleeping, I couldn't allow any staff to come in and check the toilet. Unfortunately, the air conditioning was also out of order, and the window faced a heavily trafficked street. During check-out, I attempted to advantage of my "Goodnight Guarantee" but had to engage in a lengthy discussion with the receptionist, who regrettably displayed extreme unfriendliness and lacked understanding regarding our inability to grant access the previous night due to my sleeping child. After approximately 15 minutes of debate, another staff member intervened and assured us of a refund. However, it has now been two weeks, and we are yet to receive the reimbursement. As for breakfast, I'd suggest skipping it – let's just say the Tetra Pak eggs weren't appetizing.