Munich City Centre hotel

We had a wonderful stay in Munich during Oktoberfest! The hotel was nice and clean, and the staff were absolutely wonderful, friendly, welcoming, and helpful throughout our stay. The rooms were on the smaller side, but they were very clean and comfortable. The location was fantastic, with the train station, Oktoberfest grounds, and Old Town all approximately a 10-minute walk away, making it easy to get around and enjoy everything Munich has to offer.l The prices were certainly on the higher side for the size of the rooms, but considering we were visiting during Oktoberfest, they were actually quite reasonable compared to many other hotels in the area. Overall, we were very happy with our stay and would happily recommend this hotel to anyone looking for a clean, well-located place to stay while exploring Munich!

The hotel itself was very good: the beds were comfortable, the room was pleasant, and the location is excellent and very convenient for exploring central Munich. Unfortunately, our experience with the breakfast arrangements was disappointing. We had paid for breakfast for two people for both days of our stay, but when we went for breakfast the following morning, we were told at reception that there was no record of it. The blonde staff member at the entrance to the breakfast area would not let us in and asked to see our invoice, which left us waiting at the entrance while the issue was sorted out. Luckily, we had asked for a printed invoice when we checked in, so we were able to show proof that we had already paid and were eventually allowed in. Her manner also felt rather unfriendly and unwelcoming on both days. We also asked reception for a toothbrush and toothpaste but were told they could not provide them. It is a shame because the hotel itself was comfortable, very well located and otherwise a good choice. Better communication between reception and the breakfast staff, as well as a warmer approach to guests, would have made our stay much better.

Regularly stay in Premier Inns in England but first time in Germany. Quite shocked at the negatives - which didn’t represent the stay that we had. The rooms were as expected - yes was a little warm but this is common problem and not a major issue, bathroom was a higher standard and the hotel is in a great central location. Some of the ladies on Reception came across as a little abrupt but this could have been the language barrier. There was a lady who spoke great English and also the delightful Marco who was one of the highlights of our stay - so accommodating, friendly and helpful (even when very busy.) As well as being on reception, Marco also helped us with how the meal deal worked (again very patient and helpful as slightly different to what we were used to. Only a few options but we enjoyed them and if we had stayed longer would have probably gone outside the hotel. Another highlight was the breakfast - more continental options (to be expected) with so much choice, all fresh and very well presented. (With a lovely, friendly lady who helped me work one of the machines.) Had a great stay and would definitely go back.

Our stay here never happened. A security matter at home, involving police, forced us to shift our dates by one night. Three months ahead, we contacted the property through Booking and offered to rebook at a higher nightly rate. Refused. We asked instead to check in the second day. Ignored. All or nothing. The only option they gave us was to cancel the entire reservation and pay a 90% fee. We accept that we did book a non-refundable rate. But we were trying to keep paying them for a room, three months out and hoping they could work with us. The rooms may be fine. The service has no flexibility whatsoever.

Ac does not work, rooms are old and dirty. No customer service. Might as well stay in India, hot and stinky rooms. No hot water. They sell your room to multiple people and you have to deal With families coming in at all hours because their room is yours. Ridiculous. Took photo of the wonderful full 😂 AC.