Mannheim City Centre hotel

The service at the bar is horrible

The room was unclean upon arrival. There were leaves on the floor, visible stains on the carpet, and an unpleasant odor. Shortly after going to bed, my child began scratching, followed by my wife and myself. What should have been a restful night after a 9-hour drive turned into a very distressing experience due to what appeared to be bedbugs. We found bedbugs on the nightstand and in the bed, which led us to leave early the next morning. At reception, I had to request a large bag to isolate our belongings, as we still had a long journey ahead and wanted to prevent further contamination. Upon check-out, we were assured that the matter would be taken seriously and that we would receive compensation. After returning home, we incurred significant additional costs, including professional cleaning of clothing and bags, as well as treatment of our car due to the suspected contamination. Unfortunately, after several days without communication, I reached out to customer care and was advised to contact the hotel directly. The manager eventually responded, stating that no bedbugs were found, but that they were waiting for further assessment from a third-party specialist. Nearly a week later, there has still been no meaningful update, no refund, and no compensation for the inconvenience and incurred damages. Overall, this was a very disappointing experience, and based on this, I would not recommend staying at the Premier Inn in Mannheim.

I stayed at the Premier Inn Mannheim City Centre and was overall satisfied. The hotel is fairly new and offers the typical Premier Inn standard. The rooms are on the smaller side, but I found them nicely designed and modern. There’s no coffee machine, but at least a kettle is provided. The bathroom is adequately sized and, like the room, absolutely clean. Most of the staff were friendly, and I especially liked the bar area, which is also staffed by the reception team. Overall, it’s a nice and solid standard hotel where you feel well taken care of.

I would recommend this hotel, it is very clean and modern and the staff are friendly. Even when I had an issue with my company paying for the room on check-in the handled it very well. The rooms are very spacious although they haven't totally utilised the space well as quite a small wardrobe which there was space for a bigger one but I had no complaints, even though I asked for a quiet room away from the railway it was quite soundproof. Only downside is the breakfast and evening menu is limited for choices and no room service is available which isn't ideal for a solo female traveler staying for a few days for business but the food is nice. Also the road from the train station to the hotel is a bit off putting to walk down at night with it being very quiet and dark due to an abandoned new build taking up most of the street but they can't control that.

A week end visit to Mannheim for the New Objectivity = Neue Sachlichkeit exhibition in the Kunsthalle and a Colourage concert in the Rosengarten. The hotel is close to the central railway station. One can easily walk, but if at night it may be better to use the Reichskanzler Mueller Str as the one along the railway line (Heinrich von Stephan Str) did not seem so safe/pleasant - but that is just my sense. I arrived on Friday morning and could store my luggage for free. The lady at the reception was very friendly. Check-in was at 3pm. They told me at check-in that the hotel will not clean the room unless one specifically asks for it. I had asked via email for a quiet room in a corner of the hotel and got one on the 5th floor - far away from the elevator. Upon request my friend who arrived the next day was given the room next door. We both got double beds which was very comfortable. Yes, one could hear the trains on the railway line, but not very loudly. My sleep was not disturbed. The room was cool, but the heating worked quickly. There was a water heater, cups and various tea bags and coffee. One could get more tea bags from downstairs. The bed was comfortable. The bathroom was clean - the shower worked; the bathroom door could not be closed well - it did not bother me - I was on my own. There was a comfortable arm chair with desk in the room. Also a TV. The curtains closed well. There was a safe in the room and an ironing board. Hangers for the jackets; a place for the rest of the luggage. There were spots on the carpet, but that did not bother me. It was overall clean. The breakfast was great - a big variety on a buffet basis. The coffee tasted good. The staff was very friendly. Check out was at noon - so there was ample time. The closest tram station was at Kopernikus Str., just around the corner. Very convenient. Overall a pleasant place at a reasonable rate.