Heilbronn City Centre hotel

I wish I could give zero stars because what I experienced at this Premier Inn was absolutely unacceptable and downright shocking. If you’re a person of color, I would seriously think twice before booking here—because clearly, guests here aren’t treated as equals but rather as second-class citizens. After a long journey from Barcelona, I arrived late at night, expecting a smooth check-in since my girlfriend had already checked in earlier that afternoon. Instead of being asked for my details or offered any assistance, I was immediately racially profiled by the receptionist on duty. His first question? “Are you a food delivery guy?” No “Welcome,” no “How can I help you?”—just an unfounded assumption based entirely on my appearance. Even after I explained that my girlfriend had already checked in, he refused to believe me. I wasn’t allowed to proceed until my girlfriend came down to “prove” that I was, in fact, a guest. Does Premier Inn have an unwritten rule that Brown men must automatically be delivery drivers and not paying guests? To make matters worse, a colleague of the receptionist later tried to justify this blatant discrimination by pointing out that I was carrying an orange bag—as if my clothing somehow dictates whether I deserve respect or not. And even if I were a delivery person, does Premier Inn train its staff to treat such individuals as less than human from the start? The worst part? No apology. The receptionist remained arrogant, dismissive, and completely unapologetic. The hotel management promised an investigation and a response from the manager by Monday. Well, that deadline came and went—and I heard nothing. So, not only does the staff openly engage in racial profiling, but it seems Premier Inn doesn’t even care when their guests are humiliated. This experience was degrading, insulting, and unacceptable on every level. If being treated with basic respect matters to you, I suggest you stay far away from this hotel. I’ll also be sharing this experience on other platforms like Booking.com so that other travelers—especially people of color—know what to expect from this hotel. Update: After management reached out, I had hoped for a more constructive response. Unfortunately, they chose to defend their staff’s actions rather than acknowledging the clear racial profiling I experienced. Their solution? Pointing out how many nationalities they employ—because apparently, that cancels out discrimination. Still no apology from the staff member involved, and no intention to change their approach. Safe to say, I won’t be returning.

Great reasonably priced hotel which is very close to the city centre. Car parking right next to the hotel. Rooms are clean, beds comfortable and breakfast good. Have stayed twice already while travelling through Germany and will be staying again soon.

Sadly the staff at the desk wasnt helpful, ignored my wish and thus i had to talk to the manager about changing the room. They gave me a room without a curtain, and didnt want to offer me any other. I could have left that minute but decided to stay the night, without sleep because the light did shine into the room.

The hotel is conveniently located close to the city center. Everything is clean, comfortable, and in good repair. The breakfast is nice; nothing special, but it does the trick. The whole hotel looks and feels a little like a Motel One. One side of the hotel faces a pedestrian square ("Platz am Bollwerksturm") and is probably quiet at night. The other side unfortunately faces a very busy multilane street ("Bundesstrasse 39") with an intersection, and if you like to sleep with your window open, that can be a problem. Granted, the night I was there, seems like some drivers were playing Fast and Furious, doing some street racing.

Ho scoperto che non è’ prevista la pulizia della camera e sostituzione asciugamani sul posto . Il riordino viene fatto dopo 3 gg di soggiorno a favore dei bambini poveri . L’ho trovato sconcertante e comunque non era scritto nella prenotazione . Non ci ritornerei