Worcester (M5,Jct6) hotel

Disappointed this time. Have used Premier for ages, probably over 30 times. Usually good. This hotel at Worcester is hard to find, and not signposted. Google Maps can’t find it, sends you round in circles. Reception person was abrupt and impatient, barking questions at you nonstop while you’re trying to register your car. Restaurant being demolished soon, staff there also unfriendly. Carpets in the hotel a bit worn, paintwork scuffed and marked, some of the room lights not working. Staircase creaky and old. Probably won’t stay here again. Hope they get it in shape. Maybe do some more recruiting.

Great place to stay mainly because Jake the manager and his staff are really helpful and friendly and a great asset to the company

One of the worst hotels I’ve ever stayed in and 100% the worst Premier Inn. Not only were the staff rude, unhelpful and blunt, but everything was unclean. There was a Greggs wrapper under the bed when neither me nor the other guest had even been there. The toilets were all disgusting in the bar and food area. They knew we were all there as a huge booking for a family wedding and they were unbelievably rude. Thank god we only stayed one night and moved to a much better venue, but do yourself a favour and don’t even go at all.

Staff and service was exceptional. Very helpful and polite and kind at all times. The only reason I gave 3 stars is because the room was not immaculately clean as well as the bathroom. There was mould and rust visible. However there was a good fan available in the room in the heatwave which was very much appreciated. The breakfast was also very good and had good variety and good value for money.

The staff were amazing, very clean hotel and excellent location to town and business venues, staff got us taxis daily to conferences, bar and food amazing. I left a valuable item in the hotel, the manager and staff were amazing and even went to the post office and returned it back recorded delivery in his lunch break. What staff team would do that ? They were amazing. Thank you so much and will see you again for sure !