Worcester (M5,Jct6) hotel

First time visiting this hotel and will definitely be out last. Checked in with a lovely young lady at reception with no issues at all. However when it came to dinner and entering the hotel restaurant with our service dog we were refused entry by the duty manager despite my partners disability and her service dog carrying all necessary documents with us. We were told to eat outside in the pub garden despite it being 7pm at night/dark and cold which is absolutely ridiculous. This guy shouldn't be a manager as hasn't a clue regarding the law when it comes to disabilities and the equality act 2010 and the rights disabled people have, hence why this law is in place for this reason. Any business provider CANNOT legally refuse entry to any public place/restaurant carrying a service dog because this is called discrimination/treating people differently due to their disabilities, which is completely against the law. I will be speaking to the area manager and customer relations on Monday morning to get this complaint investigated further. My advice is if you have any disability whatsoever, don't stay here, spend your money somewhere else and certainly don't try to bother eating in the restaurant as you will be refused entry. Rant over.

Have to pay extra £5 for slow WiFi. Free WiFi on offer is pathetic, paid WiFi is still not great. No mobile phone reception here, so no option but to pay. Everything else was ok.

We recently visited for a weekend trip. Everything was just right , the room was very comfortable, the food was lovely and all the staff were very welcoming and helpful Nothing was too much trouble We would highly recommend this hotel to anyone and will definitely be re-visiting shortly

Staff are polite, friendly and on hand Restaurant service was quick and food was nice Room was ok but limited sleep due to the heat and no air con. Parking not included in rate Hotel looking tatty and in need of an upgrade. Dirty chairs and just grubby in general.

Typical Premier Inn . However , our room was on the 1st floor . We checked in at approx 20.30 hrs ( on a rare sunny day) our room was so hot , Still 27.7°C at 1am . So we checked out and drove home through the night .