Worcester City Centre hotel

We had a premier plus room on 3rd floor with a view of the cricket which was a cup semi final. The lift was out of order & previous reviews from last week also said this. The sign said an engineer had been called, perhaps he was coming from China! On arrival we waited at least 20 minutes to check in because the sole member of staff on reception was very slow and perhaps new. Other staff were around but did not assist. Our room whilst comfortable was not special other than the cricket view. We went down to the bar for a drink, but it took an age to be served. We then settled to watch the cricket from there as shown in there website photos. After a short time another member appeared and pulled the blinds down so we could not watch, apparently it is against ECB betting rules! Back up to our room then, and no return for our planned second drink. We went out to eat because of there hopeless service. Breakfast was no better. Booked for 9.30. I had the last of the bacon, no sausages, last egg, last tomato, last bread and butter. It's supposedly available until 10.30! I was told more sausages were coming out but they never appeared. When I asked for the 3rd time I was told they had changed to a plated service. We gave up. Overall very poor compared to our many other visits to Premier Inn. Disappointing.

Very friendly staff and most helpful x Food was excellent and value for money Rooms clean and the hotel was convenient for town centre, the bar was reasonably priced All round good experience and value for money

Despite the fact that my father passed away and I had to return home a day early, I will not be reimbursed for my day. There was no sympathy whatsoever. NEVER AGAIN Premier INN

Reception area looked very tired, lift was broken, carpets dirty on stairs, our room looked dingy and smelt of BO, we went straight out to a nearby restaurant when we came back the smell was not better, so we got changed as we were attending an event at the cricket club. Went to reception and said we were not going to stay and asked for a refund. Which they were unable to give. They did offer an upgrade which we did not accept, I had also paid £10 for car park. Apparently I can’t have a refund as I paid non refundable. Won’t be staying at a premier inn anytime soon

Problem with the lifts not working on arrival, The mirror in the room had been removed from the wall and not replaced which was a nuisance. Attending an event needed an iron but lift not working so didn’t bother. Restaurant for breakfast - seating areas grubby need a good clean all in all not great