Redditch North (A441) hotel

We unfortunately came down for a funeral but it was a great place to stay. The welcome on arrival settled us in straight away and the biscuits at the desk were very welcomed after a long drive. The room was clean and it was helpful there was a lift. Our rooms being close together without asking was also a big positive for us. We would definitely stay again, thank you.

Stayed here when visiting family in the area. We booked a double room and were amazed at the size of the room. Air conditioning was a blessing in the recent hot weather and the room was spotless. We were met on arrival with such happiness and positivity from the lovely receptionist. Also could not have asked for a better breakfast, all food was hot and fresh. Would recommend this hotel to anyone.

Booked a premier plus room. We stayed in room 216. The air con didn't work. At all. We were melting and got little sleep all night. My husband called the reception and we were told the air con was set to 22c on their panel, meaning that even though it was set to 19c on the thermostat in the room, it wouldn't go below 22c. She put it down for us but it didn't help, it was so hot and stuffy, windows don't open and we didn't get much sleep at all. We were staying another night, but we were packed up in the morning, it was that bad I was happy to leave if nothing could be done, I knew I couldn't survive another night in that room. I explained to the receptionist that the air con wasn't working and she sorted us out another room but it wouldn't be a premier plus room like I had paid for. We accepted it on the understanding that the air con would be working in the room. Room 234 has working air con and it looks to be a newer system to the one in the plus room. When we got in that room the thermostat showed the room temperature, unlike the thermostat in the premier plus room. It was already so Much cooler when we went inside the standard room but still 24c, so god knows how hot it was in the plus room we stayed in the first night. It felt like we were been boiled alive. The receptionist gave us a complimentary breakfast for the next morning which was good since we lost the plus room. Overall the hotel was good, clean and staff were friendly. It's just a shame about the air con not working properly when the windows are sealed shut, surely it shouldn't be allowed and there's probably something in their policies regarding room temperatures. Even prisoners legally are allowed to have access to fresh air via an open window. Something needs to be done about the air con or guests should be allowed access to open windows at this hotel.

What a wonderful hotel. Amazing lovely receptionist who greeted us upon arrival. Clean rooms with lots of tea and coffee for us to have. Cannot fault it at all. If all hotels had a welcome like Vicky gave us it would be amazing, she is a credit to the company

Clean, comfortable and great location. Friendly staff . We enjoyed our stay. Perfect for a weekend visit. Quiet atmosphere.