Malvern hotel

Stayed here for 2 nights made all the more pleasurable by meeting the lovely Linda who was on reception. An absolute gem she was so caring and helpful. Great room good bed, pillows and bedding. Quiet hotel would highly recommend.

Great location, easy drive into Malvern or Worcester town centre. There is also a bus service from outside Morrisons, 5 minute walk away. Number 44 runs between Great Malvern and Worcester bus station. Aldi, M and S all within walking distance Had room 101, quiet at night so slept well. Large car park. Wi fi a bit hit and miss. Guy on reception (think was called Nathan) really good, gave advice on a few things and went out of his way to be helpful. Room clean, hotel bit tired b

We stayed over the night before heading to Somerset we had a great check in and staff were lovely and polite the food was very enjoyable and very hot

We spent 2 nights at Great Malvern, and can’t rate this hotel or the staff high enough, nice quiet location, but close to amenities if required. Room was spotless and very quiet, the bed as expected was fantastically comfortable, we had booked breakfast which was full of choice for everyone, we also had an evening meal on arrival too, with a stacked menu with a lot of choices too with huge portions of quality food. Every member of staff were cheery, helpful, polite and approachable, will definitely return to enjoy the Malverns and stay in this Premier Inn.

The worst bits.. The room was dirty and unkept. Short hairs on bed sheet under duvet when lifted to get into bed. White gunk/markings on curtains. Yellow and smelly stains or urine on back of toilet. Skirting board had food or drink spilled on which would've probably wiped off if they had taken the time. The table legs were broken and was not safe to be used. Other bits that I would not normally make a comment on but while writing I will on this occasion.. So much noise throughout the night. I suspect it was other customers but it sounded like they were moving furniture and banging. I appreciate this is something I could've come and told you of in the night so you could try remedy but I choose not to do I accept that was out of your control. I did however phone the front desk a few hours after leaving the hotel. I had hoped to explain this to staff in person but no one was at front desk when we came down to put our door cards in the box and had to rush to take our friend to a hospital appointment so we could not wait around. I'm sure if I had waited a few minutes someone would have been there. To top off a night of very broken sleep and discomfort in knowing that this room was not cleaned properly so we were concerned the bedding had not been changed ect, when I had phoned to explain this all I was met with what I felt to be a defensive and obnoxious man who seemed more concerned that I had phoned instead of waiting for a member of staff than he was about my actual concerns. I am unsure if it was me misunderstanding what he had said or not but when I told him I had come down and no one was at desk he stated something along the lines of "well I was here all morning so you didn't come down to speak to us" I don't remember the exact wording but that's how it came across. Needless to say this may not be our first choice next week when we come back due to the lack of care shown over our concerns. We use premier inn on our travels often but this experience has left a bad taste from the room and the male on the phone. The positives I will say is that we appreciate the ability to get extra tea bags ect. That was wonderful as ever and we definitely appreciated the air-conditioning. That helped too. Two other staff members we had encountered were wonderful and helpful if required.