Malvern hotel

We stayed over the night before heading to Somerset we had a great check in and staff were lovely and polite the food was very enjoyable and very hot

We spent 2 nights at Great Malvern, and can’t rate this hotel or the staff high enough, nice quiet location, but close to amenities if required. Room was spotless and very quiet, the bed as expected was fantastically comfortable, we had booked breakfast which was full of choice for everyone, we also had an evening meal on arrival too, with a stacked menu with a lot of choices too with huge portions of quality food. Every member of staff were cheery, helpful, polite and approachable, will definitely return to enjoy the Malverns and stay in this Premier Inn.

The worst bits.. The room was dirty and unkept. Short hairs on bed sheet under duvet when lifted to get into bed. White gunk/markings on curtains. Yellow and smelly stains or urine on back of toilet. Skirting board had food or drink spilled on which would've probably wiped off if they had taken the time. The table legs were broken and was not safe to be used. Other bits that I would not normally make a comment on but while writing I will on this occasion.. So much noise throughout the night. I suspect it was other customers but it sounded like they were moving furniture and banging. I appreciate this is something I could've come and told you of in the night so you could try remedy but I choose not to do I accept that was out of your control. I did however phone the front desk a few hours after leaving the hotel. I had hoped to explain this to staff in person but no one was at front desk when we came down to put our door cards in the box and had to rush to take our friend to a hospital appointment so we could not wait around. I'm sure if I had waited a few minutes someone would have been there. To top off a night of very broken sleep and discomfort in knowing that this room was not cleaned properly so we were concerned the bedding had not been changed ect, when I had phoned to explain this all I was met with what I felt to be a defensive and obnoxious man who seemed more concerned that I had phoned instead of waiting for a member of staff than he was about my actual concerns. I am unsure if it was me misunderstanding what he had said or not but when I told him I had come down and no one was at desk he stated something along the lines of "well I was here all morning so you didn't come down to speak to us" I don't remember the exact wording but that's how it came across. Needless to say this may not be our first choice next week when we come back due to the lack of care shown over our concerns. We use premier inn on our travels often but this experience has left a bad taste from the room and the male on the phone. The positives I will say is that we appreciate the ability to get extra tea bags ect. That was wonderful as ever and we definitely appreciated the air-conditioning. That helped too. Two other staff members we had encountered were wonderful and helpful if required.

Plenty of free parking next to the hotel. Modern accessible building. We stayed on the ground floor at the end of a corridor, since we are both elderly and disabled and we had asked for a quiet room, which we were given. We also had a bath and shower in the bathroom which we had requested, (not available in all the rooms). All the staff were lovely and helpful. The worst part was that the windows do not open and in a heat wave you can't have the air-conditioning on lower than 19°C. I found it irritating and it caused me to have a slight cough, although my husband wasn't affected. Also there is no extractor fan in the bathroom so you get loads of condensation. Very comfortable bed as usual and breakfast was good. There also some good deals to be had on drinks in the bar.

Great as always. Clean rooms with functional air con. great food with a good choice and well cooked. great staff, always friendly and welcoming.