Kidderminster hotel

Arrived early unable to get in. Eventually someone replied on intercom that we couldn't come in until 3-00pm,this was 2-35pm. After a 2 hour car trip,not what I wanted to hear. Glad it wasn't raining or snowing! Surely we could have been allowed in and waited in bar area? How did they know our actual room was unavailable? Reception on 4 th floor.A 96 step walk up!!! There are 2 lifts,one hasn't worked for ages. The lift that does work takes 1 minute to go from Ground Floor to 4th Floor. Premier Inn are so proud of this they have a cartoon of a tortoise climbing stairs in the lift itself. I would feel very concerned if I was in a wheel chair when the Fire Alarms went off. There are notices telling you not to use the lift if the Fire Alarms sound. You would be literally stuck in the middle of a fire,with no means of escape. Surely this is illegal? Room adequate. Had to book for Evening Meal.Why? We turned up early for pre - dinner drinks place practically empty. Had to wait for one of the two staff working, to guide us to our table. As he was doing so he reeled off all the unavailable food items we couldn't have. Felt a bit sorry for this guy. He was trying to attend Reception,take orders and deliver the food to tables. Everyone dining had to wait for him to finish a task before he could deal with the next guests requests. This is ludicrous. In fact a few guests,came to Reception,and after waiting and waiting just went away. Eventually got served,ordered Fish and Chips. Told there would be a 20 minute delay whilst the fish would be ready! A 20 minute delay for a fish to be cooked in a Professional Kitchen? Were they going to catch the fish first? Food finally arrived,and to be honest was delicious. Ordered a second bottle of wine to take to our room after dinner. Oh dear! No bottle available in Bar fridge,fresh bottles in Store Room,but other Server has key and disappeared. Eventually second bottle appears,but obviously is warm. Well,just put it in ice bucket to chill,whilst we finish first bottle of wine,and our meal. No ice buckets! What?!! Second server takes warm wine into kitchen,comes out later as we finish and pay bill with chilled wine. Brilliant! Thank him very much,and very pleased with his attitude. Both these guys were rushed off their feet,and as a result Customers were made to suffer. Premier Inn Management need to sort these penny pinching ideas out. After all,Customer is King

Other reviewers have commented on the "upside down" design, with reception on the top floor of this repurposed textile mill and its "tortoise lift". The room was comfortable, clean and quiet. I had the meal deal, and all dinners were good - fish and chips, rigatoni and katsu curry on the three nights I was there. Breakfast was quite good, but the hotel was a bit overshelmed when I stayed, with an unusual number of guests. It was the first weekend of half-term and perhaps parents were attracted by special deals for kids. Anyway, breakfast items were being consumed at pace, and I was told they actually ran out of food one morning. The hotel is in the town centre. Guests who have travelled by car have commented on the parking arrangements with the adjacent public car-park. I arrived by train and the main purpose of my visit was to have a weekend riding on the Severn Valley Railway. This is the main tourist attraction of the town. The good news is that the bus station is about ninety seconds' walk from the hotel. The bad news for weekend visitors is that the bus service is virtually non-existent on Sunday. On arrival, I walked from the mainline station (adjacent to the steam railway station). It was doable, even for a less than agile septuagenarian, but the town's town planning seems to have stuck in the 1960s, with no level pedestrian crossings over the ring road, and people walking from the station consequently required to dive into underpasses. Saturday was fine, as was my return to the station on Monday, when I was able to use a reasonable bus service from hotel to railway stations. Sunday was Uber day! In particular, on the first day of winter time, I didn't fancy returning to the hotel through the underpasses. So, the hotel is great from the point of view of accommodation and accessibility, allowing for the exceedingly slow lift. The food offer is good at dinner, with the meal deal (breakfast, dinner of two courses and a drink) being good value. Breakfast is pretty good, but there may be some prssure at busy times. Whether it's the right hotel for you may depend on what you intend to do. Weekend railway-oriented visitors do need to be aware that it's on the other side of town and there are no viable buses on Sunday.

Booked into this Inn for one night on our way to our holiday. WOW !!! The room was pristine, service was second to none and the restaurant was something else. All glassware and cutlery were so highly cleaned, no watermarks on either. Service was impeccable and the food was everything I hoped it would be. I would give this place my highest recommendation, first class.

What a lovely, interesting place to stay! I would definitely stay again. Rooms much bigger than your standard Premier rooms - my room had 2 massive windows with a lovely view of the canal and surroundings. There are multiple well-named shops all on your doorstep. Restaurant well adorned with pictures of the past history of the Mill and its other nearby structures. Food very ample and tasty with reasonable prices. Staff really nice and friendly. Only downfall, have to pay for parking £1.40 for 1 hour and £6 for overnight stay 4 pm - 10 am not too bad. 10/10.

Having been in many hotels over the the recent past, I did not go with high expectations of Premier Inn not having stayed at one before, but I have to say I was very impressed. The room was comfortable, the bed excellent, and the bathroom was in my view one of the best I've been in for a long time because I have a slight upper body disability and the large shower was a real boon for me, matching what I have at home. Too many budget hotels have showers that are awkward for me to use, not this one. The serve yourself breakfast was hot and fresh. There was plenty of choice of food and drinks. I only had breakfast but the evening meals looked good on the menu. Cannot fault the staff. I was attending for a specific event at the Severn Valley Railway, and will certainly use the Premier Inn again in the future. I attended using the train, those in cars will need to take account of the parking costs.