Hagley hotel

Nice room, comfortable stay. Debbie at reception was extremely helpful and friendly :)

The room smelt very badly of mould from the damp shower room and we had to have the window open for all of the stay, we asked to move rooms but none were available. the bedding and damp towels were not changed as requested. The reception had pools of blood and bloodied towels when we went down in the morning due to some sort of altercation there the night before and the police were in attendance. The breakfast cutlery was heavily stained with dried on food, as was the adjoining tables cutlery.

I stayed here for work and I was incredibly disappointed by the sheer lack of standards, care and customer service I experienced. I stay at Premier Inns every 2-3 months at whichever location my company decides is closest to site I'll be inspecting. I am not a Premier Inn expert but I have become familiar with the usual standards to expect from the rooms and food. Check in seemed pretty standard but a little slow. I had an evening meal and I was served by a staff member who did not appear to own uniform. The young lady who seated me and took my order did not seem to have very good customer services skills and I felt very unwelcome. The food I ordered took a very long time and while waiting the young lady spent a lot of the time on her phone. In the brief moments she was not on her phone, I could hear her shouting and swearing at the Chef. It didnt appear to be in an aggressive way. I beleive they were joking with each other. After a long wait, a gammon finally arrived in front of me. The gammon was almost completely black and reminded me of a hockey puck. It was almost inedible. I very quickly became full from the chips and eggs, so it wasn't a huge problem. I did mention it to the young lady serving me and I did get a brief " oh I'm sorry". I paid without making too much fuss as my company would re-imburse me either way, but I did not have breakfast the next morning based on this experience. The next morning I woke up in a freezing cold room and headed into the bathroom. I found long, black hairs in the shower tray which particularly stood out to me because I have been completely bald for a number of years. I brushed and flossed my teeth and as I was disposing of the floss, I opened the bin to find used sanitary products in there. I continued with my morning routine and left. The reception desk was unmanned as I was leaving and so I did not have the opportunity to mention it to a staff member. I have let my company know and it will not be a hotel we will use for any future bookings.

I have stayed at Hagley several times and always a pleasure to be welcomed by Debbie. The hotel is very clean and thoroughly enjoyed excellent food menu and service in the Restaurant. Will look forward to returning soon.

Wonderful hotel. Very clean . Very happy welcome from Debbie. Would definitely return to this hotel again