Hagley hotel

A nice stay with clean rooms. The bathroom was a little small and the bedroom too warm overnight. The restaurant food both at breakfast and dinner was good and the staff very efficient

Greeted by Debbie who was very lovely. Room was a bit small but clean. No a/c in room but large fan provided which done the job. Breakfast was disappointing, greeted by the most ignorant unprofessional lady with blonde hair. She was very blunt and unwelcoming, when ordering food she cut me off mid sentence to take a different order off another member of the family. Food sat at counter whilst she walked passed and decided to clean tables, when it was brought to table just stood there leaving us guessing who’s was who’s.

I agree with the 'Grubby and Uncared for' with helpful staff review. Whilst the location is quiet, internally the hotel was really very shabby and tired. The temperature of our room did not drop below 26degC even at night throughout our two day stay. There is no air conditioning or even an open door to vent some heat. The window would only open 2 inches however someone in the past had obviously managed to put their head out of the window sufficiently far to vomit down the outside! This was obviously some time ago but the windows do not appear to have been cleaned for a very long time. I have attached a photo which shows this very well. We will not be staying here again and it is highly unlikely we will stay in any Premier Inn again based on this experience.

We spent a night here with the family, occupying four rooms. These were allocated all together on the upper floor. However, my wife currently has mobility problems so, knowing that there is no lift, we asked on arrival if our room could be switched. This was quickly and willingly done to a room on the ground floor close to reception. As we walked into the room there was an immediate feeling of space, comfort and cleanliness. We had one or two queries during our stay, which Debbie, on Reception, dealt with efficiently and charmingly. Breakfast next morning at the Beefeater next door was really good, with efficient and attentive service and an excellent selection of tasty food. We have stayed here before, a while ago, but our collective view was that it somehow felt better. No lift and no air conditioning, but you know about this when you book. Otherwise, a really pleasant and comfortable stay in a good location.

This is the grubbiest and uncared for Premier Inn we have stayed at. The Main reception door gives a very bad first impression. It is battered-looking. It needs tidying up and painting. The bedroom walls had gouges on them and the windows were dirty. The nets in the window were also in need of a wash. All carpets throughout the hotel and restaurant need to be cleaned. I am not a clean freak at all, but I was shocked at the uncared-for appearance of the hotel. The restaurant is also grubby and in need of a paint. There are large patches of unpainted filler on the walls, and they are filthy and marked. The radiator by the kitchen was disgustingly dirty. This all made the dining room appear unclean. There was a pile of burnt toast left sitting on the side by the toaster the entire time we were there. The cooked breakfast was mediocre. The breakfast was so overcooked and dry, we left to go and have breakfast elsewhere We always choose Premier Inn to stay at while we are away. This is by far the worst Premier Inn we have stayed at. On a brighter note... The car park is large and the staff were very friendly and helpful. They are the reason that this rating is not 1 star.