Evesham hotel

Very shocked to be pursued and fined for parking outside as a paying hotel guest. Apparently you need to register your car and this requirement is 'displayed on notices in the car park'. This notification is entirely inadequate. At no stage is this obligation pointed out, either during welcome emails, verbally at reception check-in, or on literature in the rooms. I can't think of a more effective way of putting off customers than pursuing genuine guests for this supposed transgression. I regularly stay at Travelodges, Inns etc across the UK and have never encountered such a punitive policy. Appealing on the grounds of being a genuine guest are rejected. I won't be visiting any Premier Inns in future and suggest you book elsewhere too - massive own goal guys.

Warm welcome from the reception and quick check-in. The toilet seems not cleaned, tiolet paper not flushed. Tiolet paper almot run out. One of the temp bed (family of four) is broken. Shower hot water very unstable, very hot suddenly and then warm only. Don't mention the free WiFi is not useable.. The worst part is the breakfast. Forget about the buffet style breakfast, you need to order one by one. and the orders never comes.

Stayed for 1 night while in the area. It was a pain to find, the postcode takes you to a random road of houses and it isn’t signposted from anywhere, eventually found it behind a Texaco garage. Free parking and plenty of spaces which was good. Room was fine, clean, usual good standard. Breakfast was a shambles. Had our order taken, then lost, then taken again, then it came with half of it missing, first lot had been given to someone else. Couple on the next table had been waiting half an hour for their hot food and someone else was despairing having asked where theirs was for the fourth time. Pastries all run out, low on fruit. Just disappointing really as the room was fine.

The Hotel itself was perfect for us but I was very disappointed in that I received a parking fine for parking outside in the car park. Usually the reception staff write my car reg on the invoice or ask me to input it on the screen. This time I forgot, so I sent my invoice proof that I'd stayed at the hotel. I was shocked when I was told I still had to pay a reduced charge of £15.

It’s an unremarkable Premier Inn, not flashy but reasonable for the price. The restaurant was ok too. I’d have been happy with my stay if it had not been for receiving 2 parking penalty notices a couple of weeks later. Premier Inn customer services said they would appeal them for me but it is unnecessary hassle. Incidentally I did give my reg at check in. I won’t be staying there next time.