Trowbridge hotel

Nice room, included brekkie, price. Staff were friendly and checkin is not self service which is brilliant and easy. Location car parking. Asked for freshly cooked eggs... no problem!Stop people smoking in the lobby. I say this every time I go there. Maybe prepare a little less breakfast food in advance. It was a little dry.

Room clean bed very comfortable. When checking in vicky or vicki was extremely friendly, helpful and really made me feel welcomed, hope she gets recognition for this

I WOULD NOT STAY HERE AGAIN.I went with my father and when we arrived there was barely any parking room because the parking place is for about 5 shops around the hotel and none reserved for people in the hotel.Then the enterance was tiny and they had a run down vibe to the building and reception had to be placed on 2nd(lift said 1st) floor due to how squashed it was between other businesses.When we entered reception no one was around so we used a machine to check in and then a worker came out.My father asked for a second key card so he could leave the hotel for a smoke and leave me in the room.The worker said children didn't get key cards and that she couldn't do anything however we had received 2 keys when we asked at Honiton premier inn(I would go there again).Then when we went around to our room the halway had a light working and the next not in a pattern until we got to our room.Later that evening in our room the light ,next to my dads bed, had gone upside down when he sat on the bed,which could be dangerous and could mean loose or live wires.That was a SAFETY HAZARD.Then the toilet in our room had poop stains and it stunk.Then the bathroom floor had white powder between the grains of the LVT (plastic wood resembling floor pannels) and the AC controlling device on the wall looked at least 40 years old.As well as breakfast being all you can eat yet terrible food,and the toasters literally took my dad 10 minutes to LIGHTLY toast the bread.My dad also had to take bits of the bacon from his sandwich and put them to the side as they were RAW.We didn't try dinner here so i cant say much about that other than we went down to get something from the vending machine(I'll coment on that in a second) and the AC in the kitchen stopped working,smoking out the entire floor,im surprised no fire alarms went off and also it triggered my asthma, another SAFETY HAZARD. About the vending machine;we got magic stars and a single small mars bar for £3.50!Which I guess is fair as its in a hotel but come on.Then the internet was so bad so it was dispensing (this was a screen vending machine so you cant actually see the snacks being brought out)and it froze and we asked for assistance to a worker who said one minute but she didn't come to help.Then we asked the other worker who was a night worker asked to take a day shift and she said call the number on the vending machine.We did.It was only for businesses. We asked for a refund as we didn't get the snacks and they said we dont own the machines but we can try call the owner.It was closed.They said they'd get us a refund in the morning but we said we had to check out and they said they'd try catxh us before,but in the morning it was different workers.We didn't get a refund in the end.

Great place to live as it in the town centre and so many restaurants around to eat and drink. Even Odeon is next door. Hotel itself is quite nice and clean. really liked the security and the staff who helped us.

We stay at the Premier Inn Trowbridge regularly for business purposes and can honestly say it is the best hotel you’ll find in the area. The location is excellent, surrounded by plenty of restaurants and pubs, with the town centre only a short 5-minute walk away, plus several supermarkets conveniently within walking distance. It makes every stay incredibly easy and convenient when travelling for work. The housekeeping team do a great job with the rooms, they are always spotless, comfortable, and are very well stocked with tea, coffee and towels. However, the main reason we continue choosing this hotel time and time again is because of the outstanding team who work here. The staff consistently go above and beyond to make every stay enjoyable. Nothing is ever too much trouble, and the level of care and friendliness they provide every visit is truly exceptional. We would like to give a VERY special thank you to team members Aggy, Jimmy, Sarah, Alex, Millie, Tess, Mick, Leicester, and Chef Eric. They are an absolutely fantastic team and a real credit to Premier Inn. Their warm welcomes, positive attitudes, and willingness to help genuinely make this hotel stand out from the rest. We honestly wouldn’t keep returning if it wasn’t for the exceptional service these individuals provide. They create such a welcoming atmosphere and always make us feel valued and appreciated as guests. Thank you all once again for consistently making our stays such a pleasant experience!