Swindon West (M4, J16) hotel

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Have a big meeting at Windmill Hill Business Park? All you need to do is cross the road

Guest Rating:

4.5

Based on 1,120 surveys

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Great Western Way, Swindon, Wiltshire SN5 8UB

Sat Nav Directions: SN5 8UB

Directions: Exit M4 (J16) take left lane towards Swindon A3102. Stay left and take the first left towards Lydiard Fields. The hotel is behind Costa Coffee Drive Thru, next to Lydiard Beefeater.

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Transport and local information: Designer Outlet Village Shopping
County Ground Football
Cotswold Water / Wildlife Parks
Swindon Train Station 3 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{673 | number:0}} reviews

12 Aug 2018

abphotography2018

Leicester, United Kingdom

Trip Type: Couples

"Bathroom not cleaned"

Premier Inn Swindon West - if you are unfortunate enough to have a booking here, check the cleanliness of your room BEFORE you unpack your bags. After complaining to Premier Inn, these are their responses… “That's really disappointing to see, we are very concerned to see the state of the bathroom. We completely understand how uncomfortable you would have been seeing this, as this isn't part of our high quality standard at all.” Danny “Please accept our apologies for the experience you had. I can imagine how unpleasant this must've been and this certainly isn't what we'd expect for our guests nor is it our usual standard. Rest assured, all comments have been passed back to the hotels management team for them to have a further look. We wouldn't want something like this to happen again so thank you for taking the time to bring this to our attention. Retraining for the House Keeping team will most likely be looked in to. We really hope this hasn't put you off staying with us again and we hope to welcome you back again soon.” Ricky After requesting a refund, this was the final response… “Cleanliness wouldn't fall under our good night guarantee. However, we can assure you that we have passed on your feedback regarding this to the hotel management team to make sure that this isn't repeated in the future. Please accept our sincere apologies for any inconvenience that has been caused.” James I don’t know about these guys, but I can’t have a ‘Good Night’s Sleep’ in a room that I’m not convinced had been cleaned! Please follow the following link to see the pictures...