Swindon Town Centre hotel

We’re do I start. We could not find the parking for premier in took us 1half hours to get there in the dark( was light ) when went to find it, not easy at all had to ask a taxi who kindly took us there. No way would we have found it. My dad was with me at 94 and he was scared off our surroundings. The premier inn it self was nice and clean, but the young person on desk wasn’t very helpful. Tried ringing them but they did not answer. I had to go through a no entry to get to the car park, with no spaces. Not good enough when you have an invalid with you. And £16.00 pound a night. Won’t go here again never

Do not stay here. Lack of staff, and they have very little customer service skills and they are argumentative. Room was not serviced correctly, was told by DM that there are two levels of room service . When I asked to see the policy in writing, she said it was not available. Restaurant is a disaster area, not helped by lack of staff, and trying to fob me off with sub standard food. When i shared my experience with the DM and explained i would not return and I had cancelled plans with 4 colleagues to dine in the restaurant, she really did not care, i said I would write to H/O she really did not care. This location lacks attention to detail, leadership & care, do not stay here. Food at the Weatherspoon opposite is better, lot cheaper and the service is better.

Although the hotel is fairly new, it is in a location in the town across from the Savoy pub. It is usually full of drunkards and people screaming at each other. It's very intimidating for women on their own and I often feared for my safety walking in that part of town. After one night coming back to the hotel from a day out, two men were riding motorized dirt bikes through the town and past people scaring them. Even the police did nothing. There is always rubbish flying around in the wind and it gets into the lobby and no one seems to tidy that up very quickly. The hotel itself is very clean and the staff are quite pleasant for the most part. They seem to be understaffed and this shows during checking in and people maybe waiting at the bar to be served. Parking is overpriced and is priced per 24 hours of the day. However, I have paid for this parking and when I have left the area and come back later, there is nowhere to park although I have paid for it the whole day. People tend to park up on the walking path, and that makes it very difficult if you're coming into the hotel with suitcases. I stay here because it's close to my parents who cannot accommodate me in their home. I will probably find Airbnb in the future.

Do not stay here if you will be dependent on using your care during your stay as the parking arrangements are terrible as there are insufficient parking spaces for the size of the hotel. The hotel is lovely and the rooms are spacious and clean with friendly staff but it is not for car users unless you are happy to spend £50 to stay overnight in the nearby public car park or if you are fortunate to obtain a car parking space in the hotel car park then leave your car where it is for the rest of your stay. Not ideal when Swindon is very car orientated and a car is a necessity.

Where do I start… Car park - Don’t expect to get a parking space, 3 days and had to park down the road in a multi story. Other option is an open car park but you’ll pay through the nose to park there. The multi story was cheap but the walk from it in the night with kids is not for the faint hearted, it was scary to say the least. Checking in - sent to the “self service” checking even though there was someone at the desk, said we’d prefer to do it with a person but was told no and to use the machine, Key then didn’t work and we had to come back down to reception to get it sorted. Not great when it’s late and you just want to get your child to bed as she has to be up early in the morning. Room - There was only 1 towel in the room between the 3 of us. Requested more towels was never brought any. Asked when we went down to breakfast, was told they will put some in when they do the room clean, no room clean was done and no new towels arrived. Electric went off at 7am and didn’t come back on until we were already leaving to go out for the day. My daughter had a dance comp and we had to go to another hotel to a fellow dancers room for her to get ready properly. Had to shower with the bathroom door open due to it being so dark with no electricity, but couldn’t stay under the shower for to long as the water was scalding and we had no cold water in the room. We had to use the sink and flannel wash. Breakfast - No electricity meant the breakfast was a shambles on the first day, ended up going to McDonald’s breakfast with premier inn refusing a refund even though we couldn’t eat there. When we brought this to light, staff were extremely rude and refused to offer any kind of support or refund. Safe to say next year we’ll stay in the holiday inn.