Salisbury South Milford hotel

DISABLED PARKING: There are a few designated parking spaces for disabled drivers/Blue Badge holders situated close to the hotel entrance - they are clearly marked with yellow painted bays and clear signage. However, in addition, moveable parking red cones are placed at the entrance to these bays. For those of us who have difficulty getting in and out of our cars, to have to get out of the car to move the bollard, then get back into the car and park, then get out of the car again to go to reception, is an added burden I deem totally unnecessary. It exacerbates the prolems for disabled drivers, rather than ease them. BATHING/SHOWERING: My room had a shower head fixed to the wall, with neither a flexible hose, nor a non-slip mat for the bath, just a small non slip area imprinted on the bottom of the bath, sadly now past its best. There was no wall mounted hand rail to help get in/out of the bath/shower for elderly/disabled users or assist stability. There was a towel rail at the other end of the bath but of no use when having a shower. The Disabled Toilet is very well equipped. A few minutes drive from Salisbury city centre, I had a quiet, spacious double room, clean, modestly priced, with most of the usual facilities one would expect. Most staff were engaging and mainly attentive and able to please - it was Christmas and staff weren't always easy to identify or find - who really wants to work on Christmas Day, apart from those who needed the 'double pay'!? Clean inside, but the outside area was LITTERED with discarded CIGARETTE ENDS away from the desgnated smoking area which is just beyond the hotel entrance and has no overhead cover but there is somewhere to dispose of cigarette ends. It seems most smokers wish to smoke under cover of the overhead protection. The walkway from the car park to the reception entrance could do with a good brush or vacuum - it's not the tidiest/clean area for guests to be greeted with, and first impressions count!

Just stayed one night as had to be in Salisbury, but not for sightseeing. The hotel was okay, but it did feel in a bit of a sketchy area just outside of the town on a trading/shopping centre with a McDonalds. Wasn't sure whether the wheels on my car would still be on when I came out in the morning, but they were. Suited the purpose for a nights stay.

Very good stay. Friendly staff. Clean and comfortable . Very accomodating at breakfast for gluten free. Only problem was the chef was off so the restaurant was very limited. Would stay again .

Thanks Adrian very helpful and great welcoming. Nothing too much trouble and a great host. Zak was great in the restaurant

Premier inn is always our go to budget UK hotel. You always know what you get and most hotels are the same. However. this Premier Inn was poor to say the least. Whoever the lady was at check in at about 5 pm on Sunday the 30th November needs to realise that she should not work in a customer facing role or at the least should be re- trained!! She let the Premier Inn brand down badly! Upon checking in we were told that the restaurant was closed without any explanation or apology!! Having travelled a long way this was disappointing. We were allocated a room which was smelling or dirt and had cobwebs along the walls. The smell was general dirt, sweat or dog not sure which one but it was revolting and made us feel sick. We went down to the reception to ask for a room change and received no apology from the receptionist who was on another planet and was unable to hold a conversation. The lift area smelt like a farmyard. Didn't know that staying at this Premier Inn gave a free farmyard smell experience. It wasn't nice to say the lest!! I have complained to Premier inn as this was disappointing and await their reply. We are not serial complainers and stayed in Winchester the following night which was great. Very disappointing in Salisbury and won't return.