Salisbury North Bishopdown hotel

Excellent location and plenty of parking, really clean and decent bathroom. We had premier plus but no complimentary water in the room so had to contact reception. Breakfast was a total disaster, first morning restaurant full of families and unruly children messing around with the food and drinks, really small restaurant so hardly any tables free. We ended up having a quick breakfast and then taking our coffee back to our room to relax. Next morning no eggs or beans because they had run out!!! The rest of the food looked inedible so we ended up getting a refund. It is such a shame that premier now puts emphasis on families with discounts and free breakfast which was a huge part of the going away experience. We always enjoyed our breakfast which is normally relaxing and a nice start to the day.

We stayed 3 nights in this hotel. The location was very good but that was the only good thing about it. The first morning at breakfast was chaotic. The dining area is far too small for the number of guests. They ran out of fruit, sausages, croissants and pain au chocolat. The fire alarm was set off by the toaster and, although staff cleared the residential rooms, no-one made any attempt to clear the dining room. The following morning there were still no croissants, fruit of any sort, bacon or sausages and no scrambled eggs any day. In the evening they had no prawns or sausages and failed to mention the fact for a good 10 minutes after we sat down. We asked for the room to be serviced on our second day - done but only 1 bath towel supplied!! The staff were very apologetic and did their best but the place is seriously understaffed. The management needs sorting out urgently. As an aside, if they knew they were out of basic breakfast items there is a supermarket very near where they should have purchased the missing items.

We had a family room for one night. Noticed that essential furniture has been removed from rooms such as a bedside shelf and desk/dresser. The bathroom had an odd drains type smell coming from it so we had to keep the bathroom door shut. On our journey to the hotel we tried to book a table in the onsite restaurant. The phone is handles by an AI assistant so we couldn't book. Online information indicates that you can't book and just turn up. We did this at 7pm only to be told there were no tables until 9pm. Even the server said that she didn't know why it says online you can't book a table, when clearly you can as she had a lost of bookings in front of her. Had to get back in the car and eat elsewhere. The onsite restaurant was very small. The new model of closing neighbouring Beefeaters seems flawed - you can't easily book a table and the onsite restaurant is tiny, There is no chance of serving 130+ rooms. On a par with Travelodge at best. Don't forget to register your car.

The only reason I am giving a five-star review is because of the exceptional service provided by the only two members of staff I encountered during my stay. On arrival, the receptionist, Mini, was extremely professional, helpful, and welcoming. She maintained a pleasant manner throughout, despite clearly having far too much to manage on her own. Later, during the evening meal, I met the chef, William, who noticed that I had been waiting for some time to be seated. He immediately stepped in to help and could not have been more professional, attentive, or accommodating. He is a genuinely lovely person who went out of his way to ensure I was looked after. These two individuals are a real credit to the Premier brand. As someone who works for a five-star luxury hotel in Cornwall, I can confidently say they would be an asset to any organisation. I felt particularly sorry for Mini, who was clearly overloaded and left to manage the reception without any support. Although she never allowed this to affect the high standard of service she provided, she should never have been placed in that position, especially by a company such as Premier. The standard of the food was excellent and having had the mixed grill, I would highly recommend it; well done chef!

Parking...be wary The staff dont tell you about registering a vehicle. The car park is run by a 3rd party company who then try and scam, you out of £100. When you call Premier Inn to get it cancelled, they deny all knowledge you were ever there....Bunch of sharks.