Marlborough hotel

A stay of two consecutive nights in different rooms. Location is convenient to reach, for town and for neighbouring shops (Tesco etc). Ample car parking. Clean and bright reception, one check-in machine out-of-order (both nights), no-one to assist (both nights) but the other machine was fine and check-in straightforward. Both bedrooms were relatively spacious, comfortable and clean; one was very quiet, the other somewhat disturbed by noise but perfectly acceptable. The bathroom on the first night had a bath (bonus) and was clean, the only quibble being a leak from the top of the shower which tended to soak the floor. The bathroom on the second night was probably the dirtiest of any hotel that I have stayed in (and I have stayed in hundreds); have a look at the photos. There was no-one at reception to report issues to when I checked out. Nor did anyone answer the phone when I wanted to find out when the restaurant would be open so I ate elsewhere. With a bit of attention to details, this could be a very good hotel for the price; hopefully, it will receive that attention.

The hotel itself was like most Premier Inns. The room was standard and fairly clean. We had booked a family room and twin room but only the double beds were made up in both rooms and when I managed to find the housekeeper, both rooms were down as being booked as singles on her list, but she did then say she would make up the sofa into the extra bed. I was glad we checked in before visiting family or not sure what we would've done if we had checked in late and beds not made. We didn't realise we needed to book for breakfast. There was nothing in the room to say what time breakfast was and when we ask the time of breakfast at reception when we got home that evening, and were asked if we wanted to book, only very early or very late times were still available. Breakfast first morning was OK but very slow to be replenished. Second morning one member of our party got their breakfast then we were told the trays would not be refilled and someone would take our order, but we could order more if we wanted, as it was a buffet. We then had to wait 35 minutes for our food, but which time the person that good their food first had long since finished, and we were later than planned going out & meeting family. We couldn't then have seconds as it took so long. The food was not great quality for the price. If we'd known, we would have gone out for breakfast. It is just usually quicker and easier to have the buffet.

Parking on site is free. Outside appearance also good. Room cleaning not satisfactory, didn't even refill toilet tissues. Bathroom and bedroom cleanliness unsatisfactory. Check-in machines out of order. Check-in staff unfriendly and unwelcoming. This is untypical to any premier inn we stayed before.

A good start with ample parking, a clean reception and a clean room. However, these were the highlights. Excruciatingly poor WiFi (i believe frequency bands were being blocked) meant business tasks had to be done offsite. no amount of tethering, whether it be WiFi or Bluetooth, would work. Furthermore, the coffee machine, a push button affair, was broken during my 2-night stay. no effort was made to repair it. I appreciate it was a weekend and maintenance staff may not have been available. However, for the model of machine used, a swap-out unit would had mitigated this for little investment.

Stayed here and left on Tuesday on the Morton departure a housekeeper named Sarah was screaming at a poor young blonde housekeeper that I have recently learned that her name was Courtney she was very unprofessional and made myself and other guests feel uncomfortable to the point I wish I had said something she was rude and vile and I called the hotel to report what I had seen. I certainly hope they take it very seriously and I hope the young girl is ok