Marlborough hotel

Parking on site is free. Outside appearance also good. Room cleaning not satisfactory, didn't even refill toilet tissues. Bathroom and bedroom cleanliness unsatisfactory. Check-in machines out of order. Check-in staff unfriendly and unwelcoming. This is untypical to any premier inn we stayed before.

A good start with ample parking, a clean reception and a clean room. However, these were the highlights. Excruciatingly poor WiFi (i believe frequency bands were being blocked) meant business tasks had to be done offsite. no amount of tethering, whether it be WiFi or Bluetooth, would work. Furthermore, the coffee machine, a push button affair, was broken during my 2-night stay. no effort was made to repair it. I appreciate it was a weekend and maintenance staff may not have been available. However, for the model of machine used, a swap-out unit would had mitigated this for little investment.

Stayed here and left on Tuesday on the Morton departure a housekeeper named Sarah was screaming at a poor young blonde housekeeper that I have recently learned that her name was Courtney she was very unprofessional and made myself and other guests feel uncomfortable to the point I wish I had said something she was rude and vile and I called the hotel to report what I had seen. I certainly hope they take it very seriously and I hope the young girl is ok

Great location and very clean but woken up by washing machines on spin cycle at 5am three nights running. Avoid room 101. Some staff grumpy and unhelpful but others great.

Staff are friendly, rooms were fine, food mediocre, prices moderate for the UK. My main issue is that the staff must have failed to read the registered car numbers on a few of the nights I was booked in as I just received parking fine notices from Europcar for parking at the Marlborough Premier Inn amounting to 225 pounds! I was booked between Sept 10th and 17th 2025 and received fine notices for three nights within those dates. Now I'm trying to reach a human being about this fiasco, and it proves very difficult to just get a direct email address for the hotel in Marlborough, so now I have to phone them from here in Japan just to sort this nonsense out! PS. I stayed in 2024 too, but had no issues with wrongfully issued parking fines. I feel like this is a ploy just to squeeze more money out of innocent tourists. It's one of those cases where the amount is small enough not to bother with litigation, but large enough to be felt a bit, and of course to sort anything out you have to run around in bloody circles between Parking authority and Hotel and car rental company. Needless to say I'm pretty pissed off about this. Will not be booking with them next year unless they make this right.