Marlborough hotel

ive been staying in premier inns for years through work and the food in this one is 10x better than any ive stayed in! i believe the chefs name is charlie and hes absolutely incredible, the hosts are brilliant too scott was very welcoming

Good spacious room with a large comfortable bed, a pleasantly cool temperature, good shower. However, we were disappointed that, on our arrival at 19:45, the restaurant was closed for hot or cold food. This meant we had to drive to the town centre to get something to eat. Not too much of an issue but I'd already driven quite a lot that day to get here. Also, the room seemed to be set up for only one visitor. We had to go down to reception to get more towels and an extra key card. As we were going out for dinner at that time, the chap/manager on reception said that he would put more towels in our room. On returning, we found that the towels he provided were marked/dirty and so another trip down to reception was needed. Then, on the second night, after first using enter the lift area and making our way to out room, neither of our key cards would let us into our room resulting in yet another trip down to reception.

Dear Guest Relations Team, I am writing to share some much-deserved praise for members of your team at the Marlborough Premier Inn, particularly a team member named Oil, following our recent 3-week stay. Throughout our three weeks with you, Oil consistently made a great impression on us. She is incredibly friendly, welcoming, and brilliantly chatty. It is clear that she works exceptionally hard to keep guests happy, and her outstanding customer service shone through—she even did a fantastic job stepping in to cook breakfast for us! I also want to recognize Scott, who worked tirelessly running around doing multiple jobs to keep everyone happy and taken care of. Both Oil and Scott are massive assets to your team, and Marlborough management should be incredibly proud to have people representing the Premier Inn brand with such dedication. Please ensure this feedback is officially recorded, passed along to Oil and Scott directly, and shared with senior management so their hard work is formally recognised. Thank you, Lee Angel

I always thought Premier Inns were much the same and a good standard but this one is the poorest I’ve stayed in. Not particularly clean, no option of servicing room during stay and even when requested it didn’t happen. One poor choice of draft beer. I won’t be staying again!

Location is great - easy to walk into town if you want. The check in was really easy. The staff were very very friendly and helpful. The food was of good quality and the price including the meal deal added up to great value for money. We were a. group of ten but the sometimes complicated check in was dealt with very well. We would happily stay there again.