Marlborough hotel

Staff helpful, Room interior looking tired particularly bathroom. good location for town (short walk) Great parking.

The Premier Inn Marlborough is in a modern building on a housing estate. Our room was a good size and spacious, although the décor and furnishings are starting to look a little tired and could do with updating. The hotel has a large breakfast area with plenty of seating, which is useful when the hotel is busy.

Big room, plenty of space. Not quite the right lighting to do my makeup, but that's just a minor niggle. Super comfy bed and soft fresh bedding too. The breakfast was great too. Cereal, cooked breakfast, fruit and yogurts, toast, and pastries. Plenty to fil us up after a night out for a family party. Good juice selection, teas and coffee too. The lady on reception was super friendly and helpful and staff were very clean and efficient at breakfast too. Miles better than Travel Lodge who we had a horrendous experience with and will never use again.

Staff are always very pleasant and do everything they can to help. Location is quiet and all rooms are air conditioned. A good hotel for the money in an area of the country that is poorly served. Stay about 20 - 30 nights per year for last 3 or 4 years and service is always consistent. Occasional supply chain issues that mean the odd disruption to foodstuffs - eg. particular type of cereal but not to the degree to destroy breakfast and alternates generally available. But helpfulness and cheerful staff ensure return visits.

Dirty entrance / cigarette butts/ broken chair/stains on pavement directly at entrance No Reception staff/no staff at all on ground floor - had to wait 15 mins before they arrived. Despite pressing buzzer. Very rarely saw staff at reception for rest of stay. This is terrible for security! didn't feel safe and felt it was very easy for somebody to enter and find their way to the room floors Self check in did not work as no blank key cards to program for room In Room - no hot water (rectified later by staff) Walls full of dirty marks and scuffs, windowsill had horrible brown stain/ bed mattress was very poor and too soft/worn Lifts - buttons held on with sellotape - I have photos. Lift doors filthy full of marks and spills. Reception area sparse and unwelcoming, plus wind had blown in above mentioned cigarette butts, and leaves and this was not cleaned up during our 2 night stay. Fire alarm went off at 12.30pm on the first night and there was no fire. But of course everybody was woken up! So not a good sleep. We will never stay Premier Inn anymore they are dirty, scuffy, tired and not secure (just like Travelodge). All down to cost cutting by Whitbread