Marlborough hotel

Staff are friendly, rooms were fine, food mediocre, prices moderate for the UK. My main issue is that the staff must have failed to read the registered car numbers on a few of the nights I was booked in as I just received parking fine notices from Europcar for parking at the Marlborough Premier Inn amounting to 225 pounds! I was booked between Sept 10th and 17th 2025 and received fine notices for three nights within those dates. Now I'm trying to reach a human being about this fiasco, and it proves very difficult to just get a direct email address for the hotel in Marlborough, so now I have to phone them from here in Japan just to sort this nonsense out! PS. I stayed in 2024 too, but had no issues with wrongfully issued parking fines. I feel like this is a ploy just to squeeze more money out of innocent tourists. It's one of those cases where the amount is small enough not to bother with litigation, but large enough to be felt a bit, and of course to sort anything out you have to run around in bloody circles between Parking authority and Hotel and car rental company. Needless to say I'm pretty pissed off about this. Will not be booking with them next year unless they make this right.

Stopped here for the night to break our long journey and again on our return. We did the same last year and thought this year our stay was even better. We were pleased to see Joe again who is so friendly and helpful and made us very welcome. He really does excell as we found a special treat for us in our room on our return visit. He helped us with all our luggage which would otherwise have been so difficult for us as we are all physically impaired. The room was clean with the useful spare pillows as usual. We ate in the restaurant and found the food enjoyable and plenty of it. We went for the meal deal which we find convenient with a good choice of food. My father really enjoyed his black pudding at breakfast which is getting unusual to find in hotels now. Thank you, we hope to see you again next year.

The room was clean and offered every thing we needed, but with no frills. All the staff were friendly and helpful. Air conditioning was good, windows don't open. Shower was excellent, good water pressure but no shampoo and conditioner only a liquid that served as shower gel and the hair items. Bed was comfortable so were the pillows. Plenty of parking too.

We arrived a couple of hours before the official check-in time and when speaking with the receptionist we asked if we could leave our car in the car park (as we were early) so that we could walk into town. We were told in no uncertain terms that we couldn't check-in early unless we had paid for it but we didn't ask that, we were only asking if we could leave our car and come back later to check-in! Not a very friendly start. When we eventually got in our room, it was as expected - spacious, clean and comfortable. Two bath towels were supplied but only one hand towel (not a problem, we were more than happy to share) and there were two extra pillows if required. The bed was large and comfortable but a little too soft for my husband (personal preference, not a complaint). Our room was on the third floor and for safety reasons the window didn't open but there was air-conditioning (instructions included). We were staying for three nights and on the first evening booked the meal deal - two course dinner and breakfast. The food was as expected for a Premier Inn - nothing special but good value for money. We also sat and ordered a couple of drinks at the bar which is a fairly low key area with not alot of atmosphere - the bar was quiet each night but we were told they were going into the quieter months and they didn't expect to be very busy. The breakfast staff were friendly but the bar tenders and receptionists need to learn to be happier - it doesn't cost anything to smile once or twice! Malrborough itself is about a 12 minute walk, it is along the main road into the town but there is a pavement, just be careful as the lorries rush past at some speed. We would stay here again as the hotel is in an ideal location for exploring the surrounding area.

I always chose Premier Inn over others as I found that the standard was higher than other budget hotels and we have stayed at many over the years. The bed would be supportive and comfortable and the room would be clean and have everything we need. If possible I now book a Premier Plus room. First time at Marlborough and no Premier Plus available. I booked an assisted room instead to avoid having to climb into a bath for a shower and because it would have a high toilet as we both have mobility issues now. Premier Inn switched to Silentnight from Hypnos mattresses in 2022. The card on the desk said we had a new Silentnight mattress and could purchase one online. Whereas the beds are usually high, supportive and easy to get out of for us, this one was so low we struggled to get up out of it as it sagged badly when sitting up. As there was only one tatty armchair, my husband used it and I sat on the bed for a cuppa when we arrived before dinner, I knew immediately I was in for a painful night as the mattress had no support whatsoever and sagged down in the middle. It was old saggy and so unsupportive, I woke at 3am in pain. We have stayed in other Premier Inns with the new mattress, but thought if this is also the new mattress, then it's awful! I was so disappointed I took a look under the mattress protector to discover that this is in fact a well worn Hypnos... shock! Hypnos have always been so comfy-I can only assume that this one was very old. The room (210) looked worn and tatty. Dust on all skirting boards and the toilet was dirty and not up to the usual standard we have come to expect from Premier Inn. I wonder if all assisted rooms are of inferior quality as there is less demand for these... PROS There was lots of parking, the staff were lovely and most helpful and friendly and the dinner was good. Breakfast was great and Shanan the Chef produced perfect poached eggs to order. Compliments to him and all the wonderful helpful lovely staff. They made up for the bad night sleep we're had.