Marlborough hotel

I always chose Premier Inn over others as I found that the standard was higher than other budget hotels and we have stayed at many over the years. The bed would be supportive and comfortable and the room would be clean and have everything we need. If possible I now book a Premier Plus room. First time at Marlborough and no Premier Plus available. I booked an assisted room instead to avoid having to climb into a bath for a shower and because it would have a high toilet as we both have mobility issues now. Premier Inn switched to Silentnight from Hypnos mattresses in 2022. The card on the desk said we had a new Silentnight mattress and could purchase one online. Whereas the beds are usually high, supportive and easy to get out of for us, this one was so low we struggled to get up out of it as it sagged badly when sitting up. As there was only one tatty armchair, my husband used it and I sat on the bed for a cuppa when we arrived before dinner, I knew immediately I was in for a painful night as the mattress had no support whatsoever and sagged down in the middle. It was old saggy and so unsupportive, I woke at 3am in pain. We have stayed in other Premier Inns with the new mattress, but thought if this is also the new mattress, then it's awful! I was so disappointed I took a look under the mattress protector to discover that this is in fact a well worn Hypnos... shock! Hypnos have always been so comfy-I can only assume that this one was very old. The room (210) looked worn and tatty. Dust on all skirting boards and the toilet was dirty and not up to the usual standard we have come to expect from Premier Inn. I wonder if all assisted rooms are of inferior quality as there is less demand for these... PROS There was lots of parking, the staff were lovely and most helpful and friendly and the dinner was good. Breakfast was great and Shanan the Chef produced perfect poached eggs to order. Compliments to him and all the wonderful helpful lovely staff. They made up for the bad night sleep we're had.

Located next to a roundabout, with easy access to a Tesco, a Budgens, Costa and a service station. The staff were warm and friendly, particularly the afternoon we checked in. We were tired after sightseeing and decided to upgrade to a ‘meal deal’ rather than chase around the local area for food. The menu and food although basic were good, tasty and filled the spot. Again staff were lovely. The room was basic and clean, but strongly smelled mouldy (I did not complain, I could tell it was clean, just smelled mouldy). The building appears new but I feel it has been there for a while and shows signs of water damage at some stage in the past. Which could be the cause of the mouldy smell. Breakfast was ‘interesting’ instead of the normal ‘full English buffet’ the staff member said it is table service this morning, and that he would come and take our order. Usually we opt for the breakfast as it is easy to eat enough to keep going all day, but with table service it felt restricted. However we were able to fill up on croissants, and the continental breakfast. It seemed like the chef was on his own, which would have been super difficult to manage. The cooked food provided was cooked well and tasty, so he did a great job. Again the staff during our stay have been lovely, but the owners of the hotel could probably do with some building maintenance.

I stayed with my mum and had a filthy bathroom. Terrible breakfast experiences on both mornings. I asked for the bathroom to be clean when we were out and upon returning at 10pm found that the only thing that was done was the toilet roll was filled (we started off with 5 sheets!!!) after complaint and sending an email to the hotel manager in the morning about all our issues we were given an email address to get our refund. Manager promised to submit our claim for refund which he completely agreed to and had no words for our experience. I emailed and 20 days after our stay we have had no feedback, no refund and after another email had no reply again. Beware if you want breakfast as many items were missing (bacon, yoghurts, fruit) on one morning and the second wasn’t even a hot buffet! Not what you advertise.

Been working away in Marlborough staying here, The staff are a breath of fresh air and all seem to really care about customer satisfaction, The food is great The rooms a really night The whole place feels modern clean and friendly, I highly recommend

We came here for breakfast like we do every year on our way to Weymouth. Richard and his team did not disappoint. The breakfast was perfect hot and very fresh. Filled us up to continue our travels. Well done to the chef your food was very nice Thank you