Chippenham hotel

The service was sub standard. We briefly stepped away from our table for no more than a minute. On returning, we found that our plates had been cleared, despite the fact that our meal was not finished. While I appreciate that the staff member was carrying out their duties, the situation itself should have been handled with greater care. However, what was far more concerning was the behaviour of the manager when I raised this issue. Rather than acknowledging the situation or offering a simple apology, she responded in an aggressive and dismissive manner, insisting that we had been away for three minutes and that her staff member was “just doing her job.” Her tone and approach were unnecessarily confrontational and fell well below the standards expected in a customer-facing role. This interaction left us feeling disrespected and unwelcome. There was no attempt to de-escalate the situation or resolve the issue professionally.

Cleanliness of room was decent though there were ants between bathroom and bedroom . Moved room which helped . No lift so not great if not particularly mobile if placed upstairs . Staff were as always very helpful . Your staff without doubt save your business time and again The Brewers Faye’s next door was shabby and run down . Meals were at best mediocre so only has evening meal meal 40% of our stay. Parking in evening was grim. Many work vehicles , one a line painter that took 5 spaces .

Stopped here for a night on business. Used solely as a place to relax and crash after a massive drive. Everything was spot on; quiet location considering the surrounding area, clean room and friendly welcome. Would stay again.

This was an excellent experience. Clean, modern and quiet - what's not to like. I had a decent night's sleep and the premises are close to the motorway making driving into Bristol straight forward.

Staff were extremely effient and friendly. While the hotel could do with a refurb the staff make you feel welcome and make you feel at home which makes the whole stay better. The hotel also didn't have a lift but luckily was only one flight of stairs so not to much of a struggle to get up to the premier plus rooms as they don't have any on the ground floor? I would certainly recommend this hotel as the location, free parking and friendly staff are a credit to premier inn.