Chippenham hotel

Stopped here for one night and had a lovely stay. Fan was set up for our arrival and we all found the room cool enough to sleep, my children slept really well. We were greeted by a very friendly member of staff on reception and again received a warm welcome in the restaurant for breakfast. The breakfast was great. Possibly the bathroom could do with a little updating but for what we paid cannot fault it all. Thank you.

Warm and friendly welcome at reception. Room was too hot overnight and I only managed to get three hours sleep. I knew there wouldn’t be air con but didn’t expect it to be like a sauna. Staff know it’s hot which is why there are no duvets on the beds. It wasn’t even warm outside. They did provide a fan which I am grateful for.

Location. Very easy to find with massive car park. Room. Clearly a very old and well used building. Minimally furnished room with no fridge or safe and very surprisingly no telephone either meaning a walk to reception to report any issues. Breakfast. In a Brewers Fayre a few minutes walk away back through the car park. I wouldn't fancy the walk in pouring rain but luckily for us it was dry. Ate here the evening before and it was very busy and rather chaotic so I wasn't expecting great things at breakfast. As it was, breakfast was completely different and quite a pleasant experience. General. The designated smoking area is right by the entrance to the hotel for some reason which I have to say isn't a very good look, or smell, at all. The hotel itself could do with a complete refurb and quite a deep clean. Ending on a positive note, all the staff were excellent, in particular the guy on reception at check-in, the guy at the bar in the Brewers Fayre and the guy running the breakfast service. Sorry didn't get your names but I'm sure you know who you are. Would I stay here again? Probably if the rate was good and for the breakfast.

Overall, okay. There’s no lift or air conditioning in the rooms, surprising given aircon is in reception. Fan was on but didn’t make any difference. Very unpleasant sleep due to how warm the room was. It’s a bit of a walk to the room. No phone to call reception from your room when a room for 2 was provided with 1 x hand towel and 1 x bath towel! Food’s at Brewers. Breakfast is excellent but dinner is hit and miss.

This is a perfectly standard Premier Inn hotel. The room was very clean, a good size. Beds were very comfortable. It was quiet at night time. Services such as Greg's, Burger King, M&S food and a Morrison's are just next door. The staff at the Brewers Fare are friendly and food is fairly standard. The only con is the lack of Air Con. They provide fans, keep curtains closed etc but we absolutely sweltered in July.