Chippenham hotel

I (we) reflect that one of the most important goals for all hotels to aim for is attempting to place the guest at the heart of their own customer service experience. Of course, many other dynamics are required, for instance clean/comfortable room, excellent food, including the wider infrastructure of the hotel environment. However, in our opinion it is the team members (staff) at Premier Inn which are the fundamental, essential dynamic underpinning most guests customer service experience: This is achieved by team member's demonstrating emotional intelligence, in other words the capacity and ability to care about their guests wellbeing. Accordingly, we wish to extend our most sincere thanks to the following team members for their excellent customer service, care and support: Jorden (reception), Emily (reception), Kiera (breakfast/dining), Loumi (housekeeping), Cory (reception), Harrison (breakfast), Roco (dining) and Jo (housekeeping). It is important to highlight, that each individual team member listed above contributed a great deal to ensuring our guest experience was gold-plated: We are extremely grateful. In essence, team members asked if everything was ok, were our requirements met; this created the sense that we were valued as individual guests, which in turn resulted in an excellent, gold-plated customer service experience.

Always book with Premeir inn. As the TV states, you know what you ard getting. The rooms are large with good storage facilities. The beds are amazing. 1st class for comfort. An extra pillow is always available. Plenty of tea and coffee available. Good quality food, with a meal deal available, which is very reasonable.

Location was ok, as it was close to a supermarket and Burger king, ample space for parking. Rooms where of good size, airy and modern, nice restaurant with tasty breakfast.

We have recently returned from a 2 night stay and, having been a little concerned from recent reviews, wanted to record our observations. Our Plus room on the first floor (109) was very clean, everything worked as it should (including a hot and powerful shower) and had a view over surrounding countryside. The restaurant was until very recently a Brewers Fayre but is now only open to hotel guests - this has led to a much quieter and more relaxed atmosphere, enabling staff to provide a friendly and efficient service. We were also pleasantly surprised by the extensive menu on offer and although drinks choice has reduced, this is understandable bearing in mind the recent changes and demand. Breakfast was equally impressive, with efficient and friendly staff who were frequently topping up and replacing items and ensuring tables were promptly cleared and cleaned. We have been using the Premier inn brand for many years and all in all we would have to say this was one of our more enjoyable experiences, so thank you to all the staff we encountered for your friendliness and professionalism.

Booked a Premier Inn Plus room with a clear expectation of what we should receive. Extra comforts and added perks are part of the advertised package. However, the room we checked into had none of these additional features. It was basic in the extreme and not even clean. The promised ‘air conditioning’ kept us awake all night as it was somehow linked to other bathrooms. It was loud in the extreme and the reception staff could do nothing about it. Avoid at all cost!