Leeds South (Birstall) hotel

Staff were first class and couldn’t do enough for us. Breakfast was very good with a great selection. Been there on numerous occasions and never had a bad stay Sammy was great and very friendly and helpful Don’t know the names of the rest of the staff but I will make a point of remembering them as they were all brilliant Definitely recommend Only thing wrong was the bar shut at 9 pm on the Saturday but I had had a long day already and at my age was ready for bed 😂

Welcoming staff, lovely room in hotel. The most outstanding quality was the management of my son's severe food allergies in the restaurant. Karen was exceptional at ensuring his food was safe, his meal was delicious and his experience was extremely positive. Many thanks

We stayed at the premier inn whilst joining friends for the weekend. Check in was smooth enough after registering the car for the duration of the stay. The room was clean and comfortable. We recently stayed at a five star hotel and the breakfast didn't come close to this hotel 10/10.

Zero , I have never experienced such appalling service in a hotel , the lady on the bar was very clearly struggling with poor IT equipment, the manager gave no care , would help with 1 . Walk away and leave her with issues with the rest of the queue , completely inadequate, no access to the beer garden from the bar , having to walk back round through the car park to access grubby tables when it is hot outside , rundown grubby hotel with even more run down staff , disgusting. Stay away

When we arrived the place looked deserted. We got checked in and proceeded to our room on the first floor. The whole place looked grubby as we walked the corridors. Once inside our room we were disappointed. We should have left then but we had pre paid so we were stuck there. Everything was well worn and the armchair impossible to sit in comfortably. The shower had no power and the toilet was difficult to flush. We ate out in the evening as the onsite restaurant looked closed even though reception tried to get us to book. We slept reasonably well and went for breakfast. Nowhere near the experience we've enjoyed at Premier Inns for years. We ordered our full English and whilst we waited tried to toast some bread. The toaster didn't work. The breakfast was disappointing and only luke warm. I asked for some extra bacon and it came on a plate that was so hot, the waitress carried it with the sleeves of her jacket. So much for food hygiene! The best part was the bacon was cold. We went and packed and couldn't get out fast enough. It's put us off Premier Inn if this is their standard. As for the glowing reviews we read, I think the staff wrote them themselves! The whole place looked like it was preparing to close down and perhaps that would be for the best.