Leeds South (Birstall) hotel

This hotel was lovely and clean and well situated with lots of parking. Staff were friendly and helpful. We had a few issues..first we asked for the room to be cleaned and it was not. We had put the sign on the door to request this. Cleaners had clearly been in because they had taken the wine glasses we used and dirty towels but not topped up tea and coffee stuff or cleaned the bathroom..it was left as we left it with the dirty towels still on the floor. Went down to reception and the lovely man there did this himself and was very apologetic. We had paid for 2 breakfasts each morning we were there but on the second morning the chef didn’t turn up so even though we paid for cooked we had to make do with cereals and cold stuff..people were not happy and went to McDonald’s. Staff were helpful and apologetic and said we should get a refund but that’s not been forthcoming yet despite contacting customer relations. In short the hotel was acceptable staff were nice and friendly ideal situated but I wouldn’t pay for breakfast or room cleaning because you might not get it

My room was hot, very hot, had fan on all night and morning. Bar selection, very, very limited and a lager (no bitter) cost me over £6! Original restaurant now closed and Thyme opened up, but foods okay. Breakfast okay but slow. It’s just the staff that stop me from giving 2 stars. Staff are very friendly.

Booked this hotel particularly because it had EV charging so very disappointed to find on arrival that the ev points were not working as they has been vandalised some two months before. Surely a note to this effect on the website would have been helpful. Fortunately by luck I found a rapid ev charger within a mile of the hotel - it would have helped if reception had told me about the local ev charger but they didn't. The hotel was very good in all other respects.

Room clean and tidy, well equipped as expected with a Premier Inn room. The bathroom fan was noisy and ran for a long time after switching light off, which is why the rating is only 4 and not 5 stars. Very helpful, friendly staff at this Premier Inn and WIFI a reasonable speed. The building is dated - no lift, bath in room with shower over. Decent amount of parking spaces.

We went to the South Leeds (Birstall) as it was far away from Leeds to be quiet but near enough for a 15 minute drive to our daughter’s house. The food wasn’t the best we’ve ever had but the waiter Sammy was exceptional. He was knowledgeable, polite, attentive and efficient but moreover he was simply the nicest person! It was a genuine pleasure to be served by him.